Bilingual Home Based Counselors - MMC Group
New York, NY
About the Job
Bilingual Home Based Counselors
New York, NY
Pay: $14.22-$14.70/ hr.
Full time position
Russian Speakers: $16 an hour, Chinese Speakers: $16.50
Languages Need:
Spanish
Chinese
Russian
Creole
Korean
Bengali
Chinese
Russian
Creole
Korean
Bengali
Job Description
- Responds to enrollment services calls, provides responses to questions, mails information in response to request, and refers callers in the event of problems or concerns.
- Educates clients on managed care.
- Assesses client's health care needs and assists clients in choosing a health plan.
- Maintains updated knowledge of the Project.
- Assists clients in enrolling/disenrolling in health plans.
- Receives and sorts enrollment/disenrollment forms. Reviews enrollment forms for accuracy and completeness.
- Processes enrollment/disenrollment forms.
- Sends necessary letters to clients.
- Raises issues of concern and/or problems to the attention of the Central Operations Supervisor.
- Performs managed care education and enrollment services when call volume warrants.
- Assists or performs mailroom functions, when assigned.
- Meets all standards established for this position as outlined in the attached performance criteria.
- Performs other duties as may be assigned by the Call Center Supervisor or management.
- College degree preferred; knowledge of the community to be served; effective communication skills; ability to follow directions: ability to interact courteously and effectively with a variety of people; ability to handle pressure and perform multiple tasks.
- Preferred qualifications include two years of human services experience or experience dealing with the public; fluency in commonly spoken languages required for some positions.
- ********The pay rates for this position range between $14.22 and $14.70/ HR and will be determined by the hiring manager based on the candidate's relevant experience and level of education.**********
Source : MMC Group