Bilingual Front Office Receptionist / Scheduler - Progress Speech & Language

Progress Speech & Language Center (PSL) is expanding! PSL has employment opportunities in our Anaheim offices for a Bilingual Front Office Scheduler. The appointment scheduler provides office/clinic appointments for the children with disabilities. The duties include answering phones, scheduling appointments, entering pertinent information into the scheduling/medical record system and assisting the clinic with a variety of other tasks and must be comfortable working in an extremely independent environment.

Progress Speech & Language Center (PSL) is passionate and dedicated to serving children and their families to make progress towards a brighter future by helping a child thrive now through quality early intervention services while empowering our interdisciplinary therapeutic team to be their best thus maximizing our clients progress! If your professional experience, qualifications, and career goals align with everything detailed below, then we invite you to apply for this position.

The ideal candidate should possess a positive attitude, strong interpersonal skills, flexibility and a love of the pediatric population.

Essential Functions:

• Welcome greeting to each client, therapist, and visitors, in person or on the telephone; answering or referring inquiries.
• Optimizes clients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps client appointments on schedule by notifying provider of client's arrival; reviewing service delivery compared to schedule; reminding therapist of service delays.
• Comforts clients by anticipating clients' anxieties; answering client/family representatives' questions; maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
• Helps patients in distress by responding to emergencies.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.
• Check voicemails messages and emails each morning and afternoon regarding clients/therapists out for the day to adjust schedules.
• Clean waiting area every morning and monitor throughout the day.
• Answer all in-coming calls and delivers call to the appropriate person
• Check-in clients into system every hour to ensure all are accounted for and routed to therapy room for late arrivals.
• Ensures all copays or fees are collected at each visit and furnishes client with a receipt and documenting client name and amount paid on excel spreadsheet daily.
• Create client charts, copies of medical ID cards and driver licenses for file.
• Any client that is not on the schedule, discuss, address and accommodate whenever possible
• Follow-up with clinician regarding their client appointment status, if client has not arrived within 10 minutes to update status.
• Contact clients for group / new clients that have not arrived within 10 minutes to update status.
• Follow-up on recall and rescheduling clients pending make-up for cancellations or no-shows.
• Next day reminder calls for new clients, make ups, or any clients with a note attached.
• Provide translation, as needed
• Make sure copies are made for therapist
• Go through faxes daily and distribute as required
• Any other duties assigned by supervisor or management

POSITION QUALIFICATIONS

Key Competencies:

• verbal and written communication skills
• professional personal presentation   
• customer service orientation  
• information management
• organizing and planning
• attention to detail
• initiative
• reliability
• stress tolerance

SKILLS & ABILITIES

Multi-tasking, Flexibility, Polite and Friendly Telephone Skills, Exceptional Customer Service, Time Management, Excellent Organizational Skills, Attention to Detail, Scheduling, Word Processing, Professionalism, Quality Focus, Handles Various Pressures.

Education:  

High School Diploma or GED

Experience:  

1-3 years of previous medical/therapy front office reception experience

Computer Skills: 

·        Previous use of Central Reach, helpful but not required.

·        Proficient in Microsoft Office Suite

·        Ability to quickly learn and adapt to therapy software

Other Requirements:

• Must be able to pass clean/clear - FBI/DOJ background check
• Bilingual - Spanish
• Mandated Child Abuse/Neglect Reporter
• First Aid/CPR training