Bilingual French Help Desk Support - Oxford Solutions, Inc

Opening with our client for a French/English Bilingual Help Desk Support Analyst.

Hybrid work schedule out of Cranberry, PA area.

Essential Functions

• Provide support to end users and IT systems on a variety of issues.
• Identifies, researches, and resolves technical problems.
• Responds to telephone calls, emails, and personnel requests for technical support.
• Performs pro-active monitoring of computer systems through appropriate tools.
• Documents, tracks, and monitors problems to ensure timely resolutions.
• Works directly with customers on resolving problems that typically take greater time and experience to resolve. Participates in various projects to monitor and improve responsiveness to customer.
• Plans and monitors goals. 

Requirements

• 2-year degree in Information Technology, or related discipline
• 1 to 3 years technical support experience in a computer-related area
• Bilingual language skills (French and English) required.
• Working knowledge of related ITIL standards or best practices
• Knowledge of Standard desktop, tools & utilities
• Server operating systems, tools & utilities
• IT networks and voice services
• IT security and Disaster recovery
• Call Center technologies
• Advanced troubleshooting skills preferred
• Ability to work without close supervision while ensuring that tasks are done effectively and consistently
• Strong verbal communication skills, including the ability to document operations procedures
• Availability to work rotating shifts and holidays

Bilingual French Help Desk Support - 24-00231