Bilingual Enrollment Specialist at Nelson Connects

Bilingual Enrollment Specialist

You are a detail-oriented and proactive Enrollment Specialist, responsible for supporting the operation and delivery of client enrollment services. You ensure accurate, consistent, and timely entry of eligibility, selection, and enrollment information. With a strong focus on collaboration and effective communication, you maintain confidentiality and follow state and federal guidelines while understanding the importance of equity, inclusion, and diversity in your work.

This position pays: $25-$27

Location: San Rafael, Ca  

What you will be doing:

• Greet visitors and manage phone calls.
• Assist with eligibility certification by verifying key family information.
• Certify and interview new enrollments and recertify existing ones.
• Follow up to obtain missing documentation.
• Prepare and process enrollment packages, collaborating with team members for completion.
• Enter relevant data into various internal systems and databases.
• Provide translation support for written communications and during meetings.
• Coordinate classroom enrollments and ensure attendance records are accurate.
• Assist with recruitment, outreach, and selection processes.
• Respond to inquiries related to billing, attendance, and general program questions.
• Maintain and update family file databases.
• Support the gathering of demographic information for reports.

What you bring:

• Experience in office administration.
• Bilingual in English and Spanish
• Strong computer skills, including proficiency in Outlook, Excel, and Word.
• Excellent verbal and written communication skills.
• Ability to work collaboratively with staff and teams.
• A deep understanding of equity, inclusion, and diversity in the workplace.
• Ability to manage physical requirements such as lifting 10-25 lbs, sitting for extended periods, and manual dexterity for computer work.

For over 50 years, Nelson Connects has empowered employers and job seekers to achieve their unique versions of success. Our commitment to excellence, integrity, compassion, and innovation has made us a trusted partner in connecting jobs, people, and communities. The remarkably talented and dedicated people of Nelson Connects are building on the rich history of this company to define the future of our industry, and we can’t wait to work with you.

We are Nelson Connects, and our purpose is your success.

To learn more about our workplace culture and the position, please apply!

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About Nelson Connects:

If you're looking for a new opportunity, the recruiting and staffing experts at Nelson Connects can help. We work with companies of all types and sizes across all industries. We help people like you find exciting roles with employers ranging from Fortune 100, government, and nonprofit organizations to local businesses, industry leaders, and the most agile start-ups. The candidates we work with appreciate our responsive approach, genuine relationships, and exceptional service. With a commitment to transparency, authenticity, and credibility, we look forward to our jobs every day, and we're excited to help you find the job you've been looking for.

Pay Transparency: Nelson Connects provides pay transparency by placing salary ranges in all job postings in accordance with state and local regulations. We are committed to communicating pay clearly throughout the employment process.

California Fair Chance Act and Beyond: Qualified applicants with criminal histories will be considered for employment in accordance with applicable regulations. We will consider qualified Applicants for employment, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and CA Fair Chance Act.

Temporary Associate Benefits Offered: Weekly benefits offered include Medical, Dental, Vision, HSA, EAP, Life/AD&D, STD, Commuter FSA, + state mandated benefits.

EEO Statement: Nelson Connects is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other classification protected by law.