Bilingual (English/Spanish) Client Services Associate-Therapy - Dallas Children's Advocacy Center

The Dallas Children's Advocacy Center is seeking an experienced Client Services Associate-Therapy for our Performance Outcomes...Education and Experience: High School diploma and three (3) years of administrative experience required.  Bilingual (English/Spanish) required.

 

Software knowledge required: Microsoft Office Suite: Outlook and SharePoint, Adobe, and database experience.

 

Knowledge, Skills, and Abilities:

Knowledge of general administrative services responsibilities and duties.

Knowledge of office automation including email, fax, scanning, printing, and internet usage.

Knowledge of common software and database systems related to administrative duties.

Knowledge of HIPAA regulations.

Ability to be resourceful, flexible, possess a positive attitude, tact, good judgement, and cultural sensitivity towards others.

Ability to ensure client confidentiality in all work.

Ability to plan for and keep track of multiple tasks and duties.

Ability to problem-solve and critically think in a fast-paced environment.

Ability to demonstrate and provide great customer service in chaotic environments.

Skilled in time management, communication, organization, and attention to detail.

Skilled in Microsoft Office (intermediate)

Skilled in handling escalated issues via phone and in-person.

Ability to establish and maintain professionally challenging achievement goals and exerting effort toward mastering tasks and a willingness to take on responsibilities and challenges.

Demonstrated ability to work with all levels of employees, board members, partners, and community.

 

WORK ENVIRONMENT:

Work Location: All work must be performed in the office due to client confidentiality.  

Mental and Physical Abilities: Duties are usually performed seated with occasional periods of standing or walking. Limited physical effort is required associated with lifting and carrying objects (less than 25 lbs.). 

Working Conditions: Work may be performed but is not limited to an office environment.

Essential Functions: This job description should not be interpreted as all-inclusive.  It is intended to identify the essential functions and requirements of this position.  The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

Core Values:

Must demonstrate/live our organization’s core values: 1. Put the child first in all we do, 2. Operate as a part of a seamless team, 3. Work with a servant’s heart.

 

DCAC is proud to be an Equal Opportunity Employer and we believe in an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

 

BENEFITS:

100% Paid Employee Health Insurance-PPO

100% Paid Employee Dental Insurance

100% Paid Short Term Disability

100% Paid Long Term Disability

100% Paid Basic Term Life and AD&D Benefits (one times your annual earnings up to $50,000)

Vision Insurance through Superior Vision

Pet Insurance through Nationwide

Legal Services through Freshbenies

Flexible Spending Account

Dependent Spending Account

Six (6) weeks' of paid Parental Leave

Employee Assistance Plan (EAP)

Health Advocate

WellVia Teladoc Program

403b Retirement and Contribution Plan with up to a 4% employer contribution

Supplemental Insurance: Accident Insurance, Hospital Indemnity Insurance, Critical Illness Insurance

Bilingual Stipend (English/Spanish) of $2,700 annually

Cell Phone Stipend

10 Paid Holidays

2 Floating Holidays

14 Wellness Days

10 Vacation Days 

DCAC participates in the Public Service Loan Forgiveness Program (PSLF)