Bilingual (English / Spanish) Billing Representative - Little Rock, AR - UnitedHealth Group

Opportunities at Change Healthcare, part of the Optum family of businesses. We are transforming the health care system through innovative technology and analytics. Find opportunities to make a difference in a variety of career areas as we all play a role in accelerating health care transformation. Help us deliver cutting-edge solutions for patients, hospitals and insurance companies, resulting in healthier communities. Use your talents to improve the health outcomes of millions of people and discover the meaning behind: Caring. Connecting. Growing together.  

This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 4:30pm CST. It may be necessary, given the business need, to work occasional overtime. Our office is located at 4301 West Markham Street Little Rock, AR

We offer 4 weeks of training. The hours during training will be 8:00am – 4:30pm CST, Monday - Friday. 

Primary Responsibilities: 

• Interviewing clients in a hospital setting

• Completing and processing financial assistance applications

• May be responsibility for maintaining ongoing communications with hospital employees and patients.

• Provide updates and assistance to hospital personnel and other staff as needed.

• Maintain documentation of status of applications and client contact on the UAMS computer system/Epic

• Staffing phones in peak times to assist patients with questions and concerns.

• Knowledge of financial assistance policies and procedures for UAMS

• Maintain a work queue within Epic

• Responsible for internal reporting

• Ability to float to different work queues if needed.

• Maintain a professional demeanor while in the hospital setting.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• Customer service experience

• Bilingual fluency in English and Spanish

• Must be 18 years of age OR older
• Proficiency in using Microsoft Office applications

• Ability to work full time onsite at 4301 W. Markham St. Little Rock, AR 72205
• Ability to work full-time Monday – Friday any of our 8-hour shift schedules during our normal business hours of 8:00am – 4:30pm CST. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications:

• Previous Epic experience
• Previous experience working in a hospital setting

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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