FULL TIME: Customer Support Representative- BILINGUAL IS A PLUS! at Local Consulting Firm

We are a leading full-service sales and business consulting firm in the Los Angeles area. We are hiring candidates to join our growing Customer Support Team to keep up with our client's rapid expansion and growth. The Customer Support Representative will report to the Key Account Manager. The primary responsibility of the Customer Support Representative is to help our customers with orders in both English and Spanish as needed. The role involves all aspects of customer service, sales management, and coordination with other departments.

KEY RESPONSIBILITIES:

• Coordinate customer transactions

• Generation of customer tickets, estimates, and order acknowledgments

• Accurate entry of tickets, estimates, and custom products

• Verify product, quantities, and pricing on all orders

• Provide daily customer support

• Follow up on customer inquiries and requests

• Maintain and update customer records and files

• Assist prospects with inquiries in becoming a customer

• Resolve customer complaints

• Enter all customer complaints into a log with detailed notes

• Work with Management to develop corrective actions based on customer complaints