Bilingual Customer Service - ibex

We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.

Headquartered in Washington, D.C., we have delivery locations across 26 sites in seven countries and maintain a network of over 30,000 employees.

About the role:

We are looking for people who are empowering, have problem solving skills and are able to turn any situation into an incredible experience. Join a growing team that is focused on an exciting business!

This role will combine elements of customer service and sales. Sales & Service Consultants are responsible for creating an exceptional experience at every interaction for both new and existing customers.

If you don’t meet all of the qualifications but have a passion for learning, are a go-getter and work well under pressure, APPLY! We will reach out to you and have an open discussion about this role and how you might fit.

Your day-to-day will involve:

Duties include, but are not limited to:

• Selling and/saving products and services
• Negotiating and completing save/service order requests from customers
• Working with customers patiently, tactfully and efficiently
• Accurately computing and quoting various fees and adjustments.
• Providing options to the customer based on product and service needs
• Full range of billing and collections duties
• Full range of repair resolution duties