Bilingual Customer Service Representative - PrideStaff

Bilingual Customer Service Representative with Remote

Our "A" rated auto insurance client located in the Western Suburb is seeking Bilingual (English/Spanish) Customer Service Representatives to help their growing company.

Position Summary:

Answer incoming calls from callers to generate new loss reports on auto claims.  Must project a professional company image through phone interaction.

Full-Time, Temp-To-Hire (37.5 hrs/ week)  

Must train in-person for

2-3 weeks before moving to fully remote

Pay Rate:  $17/hr

• Schedule 1: Tuesday – Friday: 11:30AM – 8:00PM ; Saturday: 8AM – 4:30PM  (off on Sunday and Monday)

• Schedule 2: Tuesday – Friday: 7:30AM – 4:00PM ; Saturday: 8AM – 4:30PM  (off on Sunday and Monday)

Job Responsibilities:

• Inbound/Outbound calling
• Answer phones and respond to customer requests
• Process automobile claims with established procedures and guidelines
• Transfer customer calls to appropriate staff
• Follow processes and procedures indicated by management
• Function comfortably in a fast-paced, inbound call center environment
• Use of multiple computer applications
• Other duties as assigned

Job Qualifications:

• 1-2 years previous customer service experience, high school diploma or GED
• Strong computer skills 
• Must have strong analytical, organizational and interpersonal skills
• Should have good comprehension, listening, written and verbal communication skills
• Ability to work in high-call volume call center environment
• Type 30 WPM
• Ability to service up to 150 calls per day
• Positive friendly demeanor
• Ability to handle diverse people and deliver excellent customer service
• Great communication skills and keyboard skills as well as the ability to work with others in close manner
• Impressive telephone etiquette.
• Must be Bilingual (English/Spanish)
• Must be willing to work flexible schedule

If you are interested in this position, please send your resume to chicagolandcws@pridestaff.com or give us a call at 630-246-7837 if you have additional questions.