Bilingual Customer Service Representative at The Panther Group

Are you Bilingual ( English - Spanish) ? Do you enjoy working in a team environment and helping others? Are you proficient in typing and basic PC skills with solid verbal and written communication skills? If you enjoy an office or call center environment and are looking to grow your career, Apply Now!

Data Entry Clerks, Customer Service Representatives, Call Center Representatives, Administrative Workers, Customer Service Representatives of other trades, or anyone dedicated and reliable and ready to start their new career - realize your full potential with The Panther Group! As a leading provider of temporary, temp-to-hire, and direct-hire staffing in New Jersey, we can open the door for your next career opportunity.

Right now, we are seeking Customer Service Representatives for a temp to perm opportunity with one of our clients. This is a great opportunity for anyone looking for a long term career move and experience in a professional office environment!

Essential Duties and Responsibilities:

• Process telephone inquiries, fax information/applications to customer if required.
• Perform account maintenance, including address changes, payments, adjustments, and statement requests
• Research overcharges, and submit for adjustment.
• Provide assistance to process/update expired credit cards, options changes, replenishment amounts, balance thresholds, address changes, and add tags, process applications, and correspondence.
• Prepare reports to include daily Phone Call Log.
• File applications and other paper work as necessary.
• Participate in the Quality Assurance process: Call Monitoring and auditing of Log Sheets and Correspondence on a monthly basis.
• Must remain professional under every circumstance with patrons and staff members

Qualifications:

• High School Diploma or the equivalent required
• Previous customer service experience
• Strong written and verbal communication skills
• call center experience (preferred)
• English and Spanish preferred