Bilingual Customer Service Representative - Quality Machine & Fab

Job Summary:
We’re seeking a bilingual (English/Spanish) Customer Service Representative. The ideal candidate will provide excellent service, handle customer inquiries, and resolve issues using multiple databases and software tools.

Key Responsibilities:

• Answer inbound calls in English and Spanish, assisting with inquiries and resolving issues.
• Use databases for lookups, track interactions, and document customer details.
• Handle difficult customer situations with patience and professionalism.
• Demonstrate proficiency in Microsoft Office (Excel, Word, Outlook) and Adobe.
• Maintain a high level of customer satisfaction.

Preferred Qualifications:

• Previous customer service experience (call center preferred).
• Fluent in English and Spanish (both spoken and written).
• Strong communication and problem-solving skills.
• Ability to multi-task in a fast-paced environment.

Compensation:
$15.00/hr