Bilingual Customer Service Representative - Keefe Group

Are you looking for a career with premium benefits and the potential for growth? ​

At Keefe, we’ve created something special, a better place to work and grow.  Many employees start just expecting a paycheck but end up with a rewarding career.  We provide exceptional training and a clear career path. ​

We now also offer DailyPay providing you immediate access to earned wages. Work Today, Get Paid Today!

We are proud to be a military and veteran friendly employer.

About This Position:

Wage $18.50 per hour
$300 Sign on Bonus
Potential to earn up to $300 monthly bonus

Full time with Benefits
***MUST LIVE IN THE ST. LOUIS MISSOURI METROPOLITAN AREA***
***Must be fluent in both English and Spanish***
Training: M-F 8am-4pm (3 weeks)
2nd Shift Availability: M-F 2pm-11pm and Saturday 10am - 4pm

The Customer Service Representative will serve as the primary contact for Access Securepak and Access Corrections customers. Responsible for placing orders, handling questions for package programs regarding order status, return processing, and product knowledge.

Essential Functions, Duties, and Responsibilities

• Provide inbound customer service phone and chat support to Access Securepak and Access Corrections customers.
• Process customer orders, deposits, track shipments and answer customer questions.
• Process a variety of administrative tasks as a result of the customer call or chat.
• Consistently meet establish performance metrics and quality standards.
• Complete other duties assigned by management.

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Proficient in Spanish and English (Speaking and Writing)
• Ability to meet availability requirements that includes, days, evenings, Saturdays, and holidays
• Ability to attend two-week training from 8am to 4pm Monday through Friday
• Knowledge of basic PC and Microsoft Office skills
• Prior customer service experience preferred
• Excellent verbal and written communication skills
• Professional and upbeat telephone voice
• Ability to type 30 wpm
• Must be at least 18 years old
• Must live in the St. Louis metropolitan area

Keefe offers comprehensive benefits to all regular-full time employees: 

• Medical w/prescription coverage
• Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs.  Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year.
• Dental
• Vision
• Basic Life and Basic Accidental Death and Dismemberment Insurance
• Voluntary benefits (i.e. short term, long term disability and many more) options may be selected to create the right package for you

Keefe also understands the importance of work life balance and planning for the future.  To help with both of these, employees are eligible for:

• Paid Time Off
• Company Match for the 401(k) Retirement Savings Plan
• Weekly Pay
• We now also offer DailyPay providing you immediate access to earned wages.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace.

A copy of our Privacy Policy and CA Employee Privacy Notice can be found here: https://tkcholdings.com/privacy-policy-108