Bilingual Customer Service Representative - West Park Interests Inc
Spring, TX 77379
About the Job
Requirements:
Education:
High School Diploma or GED Equivalent.
Clearance:
Ability to pass a criminal background check.
Competencies:
Reliable transportation and attendance.
Pleasant and friendly mannerisms, with a sound knowledge of telephone etiquette.
Basic computer navigation skills.
Quick and correct typing - ability to create grammatically correct responses without spelling errors.
Positive attitude and a passion for learning.
Have a passion for execution and success.
Goal-Oriented and emphasizes accountability for delivering results.
Ability to uphold our company values:
Quality
Teamwork
Service
Adaptability
Integrity
Ownership
Skills/Knowledge:
Bilingual is a requirement, ability to speak, write, and read in Spanish proficiently.
Previous call center experience preferred.
Previous customer service experience.
Utilities customer service experience is a plus.
Medical office setting customer service experience isa plus.
Position Details
Full-Time Position.
Interview process: Interviews will be conducted in a group setting with other candidates.
Bilingual Starting Pay:
In office
$17.50/hr for the first month.
$18.00/hr after the first month.
$18.50/hr after mastering Tier 3.
$19.00/hr after mastering Specialty and Dispatch.
Remote (ONLY for candidates who live 50 miles or more outside the Houston area. Accepting applications from the following states: TEXAS, TENNESSEE, NEVADA and NEBRASKA)
$16.00/hr for the first month.
$16.50/hr after the first month.
$17.50/hr after mastering Tier 3.
$18.50/hr after mastering Specialty and Dispatch.
Training Details
The training will be for 3 weeks and will also take place on the weekends.
Training for in office positions will be held in the office.
Remote training will be done ONLINE.
Week 1 – Monday through Friday
Week 2 – Monday through Thursday + Saturday
Week 3 – Monday through Thursday + Sunday
Work Schedule
Your work schedule availability will be discussed during your live group interview with the hiring manager.
40 hour week shifts will cover anywhere from 6AM to 10PM.
It will be 4 weekdays and 1 Saturday or 1 Sunday.
Weekends are mandatory.
Benefits:
Medical, Dental & Vision Insurance.
401(k) with company-matched funds.
Robust Paid Time-Off Package. This includes Mental Health Time-Off.
Fun, flexible, and casual work environment/culture.
Top-of-the-line training and development.
Rewards & Incentives.
Opportunity for growth!
Westpark Communications provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Westpark Communications complies with applicable state and local laws governing nondiscrimination in employment.