Telecommunications Customer Support Associate at APPLY TODAY!

WE ARE HIRING A Telecommunications Customer Support Associate TO JOIN OUR TEAM!

The Telecommunications Customer Support Associate will report to the Key Account Manager. The primary responsibility of the Telecommunications Customer Support Associate is to support our customers with orders as needed. The Telecommunications Customer Support Associate role involves all aspects of customer service, sales management, and coordination with other departments.

KEY RESPONSIBILITIES OF THE Telecommunications Customer Support Associate TEAM MEMBER:

• Coordinate customer transactions

• Generation of customer tickets, estimates, and order acknowledgments

• Accurate entry of tickets, estimates, and custom products

• Verify product, quantities, and pricing on all orders

• Provide daily customer support

• Follow up on customer inquiries and requests

• Maintain and update customer records and files

• Assist prospects with inquiries in becoming a customer

• Resolve customer complaints

• Enter all customer complaints into a log with detailed notes

• Work with Management to develop corrective actions based on customer complaints