Bilingual Customer Service Representative - Remote for VA Residents only - Maximus

This is a fully remote position open only to residents of the Commonwealth of Virginia. Your residency will be verified.

This is a bilingual (English/Spanish) call center representative role. You'll assist residents of Virginia through the Medicaid, SNAP, and/or TANF application process and determine their eligibility for these services.

Selected individuals will receive fully-paid training will begin on May 20th, 2024. Computer equipment will be shipped to you on, or before May 20th. There will be a paid computer setup day on Friday, May 17th lasting approximately 1 hour. No time during training may be missed.

Essential Duties and Responsibilities:

- Provide callers with informed and objective responses to complex concerns in regards to eligibility guidelines and policies, access to care issues, and escalated concerns.

- Respond effectively to all forms of inbound and outbound contacts.

- Process workflow documents, which include, income, identity, and other eligibility verification documents.

- Accept new knowledge to policy and procedures concerning state programs and integrate it with resource materials to answer client concerns.

Minimum Requirements

Minimum Requirements:
- High school diploma or GED required and 1+ years of relevant professional experience required, or equivalent combination of education and experience.
- Must be fluent in English and specified secondary language.

To qualify for this role you will be required to pass both an English assessment and a Spanish assessment, which will be sent to you following your application.

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.