Bilingual Customer Service Representative - City Personnel

Job Title: Bilingual Customer Service Representative

Location: Providence, RI

Responsibilities:

• Provide exceptional customer service in both English and Spanish.
• Assist with talent acquisition processes, including screening and scheduling interviews.
• Resolve customer inquiries and issues promptly and effectively.
• Maintain accurate records of customer interactions and feedback.
• Collaborate with team members to enhance service delivery.

Qualifications:

• Fluency in English and Spanish (written and spoken).
• Strong communication and interpersonal skills.
• Previous customer service experience preferred.
• Interest in talent acquisition and human resources.
• Proficient in Microsoft Office Suite.