Bilingual Customer Service Representative - Parts at Altec Industries, Inc.

Why Join Altec?

Altec is an industry leader, whose primary products include Aerial Devices, Digger Derricks, Chippers, Cranes, and Specialty Equipment -- Made in America.  In addition to our 8 major manufacturing facilities, Altec has three final assembly plants, 40+ service centers and an extensive network of mobile service technicians. This critical position is responsible for providing excellent customer support and satisfaction within the Service Support area of Parts; responds to customer inquiries and resolves customer issues.  

Why Altec?

• Use the skills from your bachelor's program to provide high levels of customer service in a parts environment
• Settle in with a Secure Essential Industry (supporting Utilities, Tree Care, & Telecom)
• Maintain Career Focus, with growth & development encouraged within Altec
• Exercise autonomy within a solid support structure
• This position provides great experience that is prized and marketable within the Altec Organization
• Set Schedules with no mandatory Weekends
• Career Ladder with advancement opportunities
• Team atmosphere with excellent support from peers
• Competitive base with bonus potential
• Comprehensive Benefits including affordable medical options, dental and vision care, matching 401(k), company-paid Basic Life, wellness programs, and paid vacation
• Values that include Enjoyment of Work and Family

BASIC QUALIFICATIONS

• Bilingual capability; multi-lingual preferred
• Strong customer service focus
• Computer skills are required
• Excellent communication skills

In addition,

Education, Experience, and Skills Required:

• Bachelor’s Degree (preferred) and
• One year of experience in an industry-related field required (i.e., Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar job function.
• Or High School Diploma or GED required and three years of related experience 

Also,

• Experience in an Administrative Support role preferred
• Must have demonstrated experience of providing high volume levels of customer support
• Strong Computer Skills, especially in Microsoft Word and Microsoft Excel
• Demonstrated Problem Solving Skills
• Strong attention to detail
• Solid team player with a collaborative nature
• Ability to multitask and handle multiple transactions
• Ability to work effectively in a fast-paced environment

Responsibilities

Altec Parts Distribution

• Conducts parts order entry, form entry as directed per established standards.
• Determines correct billing requirements to fulfill requests accurately and timely.
• Researches parts accurately and consistently per established standards.
• Reconciles requests for parts order follow up and escalates as required.
• Conducts required parts research through applicable Parts Pages, Bills of Materials, Installed Base and related locations per established standards under the direction of Supervision.
• Acts as Customer Champion by providing dedicated support and order status reports directly to key customer contacts and account managers.
• Attends and/or conducts peer to peer training as appropriate.
• Builds a relationship with customers based on respect and service, with professionalism and using proper etiquette.
• Practices follow-up with customers on all research or responses to expedite requests.

Family-owned since 1929, Altec has the reach and resources of a large organization with the heart of a local firm. “More than just building equipment, we also build relationships.” Altec products and services can be found across the U.S. and in over 100 countries around the world. Safety is a primary responsibility in everything we do as is support of the Altec Company Values: Customer First - Enjoyment of Work - Family - Financial Stability - Integrity - People are our Greatest Strength - Quality - Spiritual Development – Teamwork

We are there from the engineered design, through manufacturing and final assembly, with technical sales support and solution-driven direct sales, with forward-thinking marketing and R&D. Our dedicated customer service delivers on Altec’s commitment to be there for the life of the equipment with troubleshooting and repair, parts, and product support.

There’s never been a better time to join us!

Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.

EEOC/AA/M/F/Veteran/Disabled