Bilingual Customer Service Representative - C&C Produce
North Kansas City, MO 64116
About the Job
Bilingual Customer Service Representative
C&C Produce is looking for an experienced and energetic Bilingual Customer Service Representative to join our fast paced growing team. Someone who has a highly competitive and entrepreneurial mindset that is wired with a team-first attitude, has no problem rolling up their sleeves to execute their missions, and can modulate between leading and following as needed. You will serve as the Customer Service Representative.
What You’ll Do
Answer call from clients to receive produce orders and submit into system
Resolve all issues received via telephone or email for all C&C Produce services in an expedited manner
Consistently handle customer contacts in full conformance with defined process requirements and quality standards
Collaborate with all C&C Produce teams to ensure proper call handling
Answer specific questions received from clients and sales teams
Create, expedite, or cancel orders as appropriate based on interaction with customers
Consistently meet or exceed individual performance goals
Take appropriate actions to address any/all noted areas for improvement
Troubleshoot with stakeholders regarding technical issues and resolve, or escalate as appropriate
What You’ll Bring
Minimum High School Diploma or Equivalent
Ability to concurrently communicate telephonically and type
Ability to meet and possibly exceed department goals and guidelines
Willingness to cross-train in other platforms
Determination to satisfy customer needs
Excellent communication skills — pleasant speaking voice, can communicate clearly and effectively, verbally, in writing, and by electronic communications with both internal and external customers
Ability to multi-task in a fast-paced, stressful environment
Excellent interpersonal skills, judgment and decision-making skills (always displaying a positive attitude)
Ability to handle interactions in a diplomatic manner
Strong attention to detail
Proficient bilingual (English/Spanish) language skills required.
Ability to sit for multiple hours at a time and to work multiple hours a day at a computer keyboard
Ability to remain alert and focused during the workday
All other related and/or additional responsibilities that may be required or assigned
ON SITE: 1100 Atlantic Ave. KC, MO 64116
Schedule:Monday- Friday 9am-5pm & rotating weekend overtime.
Why choose C&C Produce?
Competitive pay
Full Benefits
Vacation & PTO
Family cultivating Culture
Growth Opportunities
OUR VISION
To Provide the Highest Quality, Best Valued Produce in the Midwest executed by Passionate Teammates who Exceed our Customers’ Expectations the First Time, Every Time.
OUR MISSION
Our Business is Making Your Business Better, Since 1992!
OUR CULTURE
To Treat others as They want to be Treated by creating a Working Environment of Communication, Fairness, Appreciation, Integrity and Respect.
9am-5pm
40+
PI242091763