Bilingual Customer Service Representative at Atrium
Newark, NJ
About the Job
Our client is a leading company in Fashion, dedicated to providing exceptional products and services to companies worldwide. Their commitment to customer satisfaction is paramount, and they are currently seeking a dedicated Bilingual Customer Service Representative to join their dynamic team
Salary/Hourly Rate:
$18 per hour.
Position Overview:
As a Bilingual Customer Service Representative, you will be the first point of contact for our client’s French-speaking customers. You will handle inquiries, provide product and service information, resolve issues, and ensure customer satisfaction. Your role is crucial in maintaining the high standards of service our client’s customers.
Responsibilities of the Bilingual Customer Service Representative:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Provide accurate, valid, and complete information by using the right methods and tools.
- Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
- Maintain a deep understanding of company products and services to provide knowledgeable support.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Go the extra mile to engage customers and foster positive relationships.
- Collaborate with other team members to improve customer service processes and enhance the customer experience.
Qualifications of the Bilingual Customer Service Representative:
- Speak fluent French.
- Knowledgeable with SAP.
- Strong written and verbal communication skills.
- Familiarity with CRM systems and practices.
Education Requirements:
- Bachelor’s of Arts degree preferred.
Benefits:
- Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).
As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO
Position ID: 152929
