Bilingual Customer Service Representative at Manpower

Our client, a leading provider of Business Process Outsourcing for complex business processes and services, is seeking a Bilingual Customer Service Representative to join their team. As a Bilingual Customer Service Representative, you will be part of the Emergency Response Center supporting a dedicated team. The ideal candidate will have exceptional communication skills, the ability to manage stress effectively, and a compassionate approach, which will align successfully in the organization.

Job Title: Bilingual Customer Service Representative

Location: Fort Lauderdale, FL

Pay Rate: $19 per hour

What's the Job?

• Answer emergency calls promptly and gather critical information from callers.
• Dispatch appropriate emergency services (police, fire, medical) to the scene.
• Provide emotional support and reassurance to callers in distress.
• Handle multiple tasks simultaneously, including monitoring various screens and channels.
• Maintain accurate records of information and details provided by callers.

What's Needed?

• High school diploma or equivalent; additional coursework or certifications in emergency dispatch or telecommunications are a plus.
• Previous experience in emergency dispatch, call center operations, or a related field is preferred.
• Exceptional verbal and written communication skills.
• Proven ability to remain calm and composed during high-stress situations.
• Strong attention to detail and ability to manage stress effectively.

What's in it for me?

• Opportunity to make a difference and help save lives.
• Work in a dynamic and supportive environment.
• Gain valuable experience in emergency response and customer service.
• Be part of a diverse team that values cultural sensitivity.
• Develop your skills in crisis management and communication.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:  Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.