Bilingual Customer Service Representative/cashier at Paco's Taquería. - Pacos On Willow Lake LLC

Company Overview:

At Paco’s Taquería, our mission is simple: “Share love and create memories.” We strive to offer our customers the authentic flavor of Mexican tacos while fostering an environment where leaders grow. Paco’s Taquería has grown into four thriving locations across Indianapolis and a renowned food truck, offering fresh, flavorful Mexican cuisine to the community. Join us and be part of a hardworking, family-owned business delivering the best Mexican food in the area.

Our Mission:

At Paco’s, our mission is to give customers the experience of authentic Mexican tacos while sharing love and creating lasting memories. We are committed to developing leaders who offer service that is efficient, friendly, and full of joy.

Our Values:

• Excellence: We show up every day as the best version of ourselves, constantly striving to improve and offer high-quality service.

• Leadership: We focus on developing our team through training and experiences, encouraging bold decision-making aligned with our culture.

• Honesty: We promote integrity through sincere, respectful, and timely communication.

• Teamwork: We collaborate across all levels to achieve common goals.

• Innovation: We adapt our systems, tools, and processes to evolve with our customers’ needs.

• Golden Rule: We live by “I treat others as I would like to be treated,” fostering respect and care for colleagues and customers alike.

Job Summary:

As a Customer Service Representative (Cashier) at Paco’s Taquería, you will be the face of the restaurant, delivering exceptional service and creating a welcoming atmosphere for our customers. Your role is key to creating a positive experience from start to finish, and you’ll play a crucial part in ensuring every guest leaves satisfied.

Key Responsibilities:

• Greet and assist customers with a warm, friendly attitude.

• Take customer orders accurately and efficiently, providing helpful menu information when needed.

• Process payments quickly and accurately, ensuring correct cash handling and transaction processing.

• Address customer inquiries, concerns, and feedback with a positive and helpful approach.

• Collaborate with kitchen staff to ensure orders are prepared and delivered in a timely manner.

• Maintain a clean and organized cashier station and front-of-house area.

• Assist with restocking supplies and managing inventory as needed.

• Uphold Paco’s Taquería’s commitment to excellence in customer service.

Qualifications and Skills:

• Customer Service-Oriented: A passion for making customers feel welcome and valued.

• Communication Skills: Ability to communicate clearly and professionally with customers and team members.

• Detail-Oriented: Accuracy in taking orders and processing payments is essential.

• Team Player: Willingness to work collaboratively with the kitchen and service team.

• Flexibility: Ability to work flexible hours, including evenings, weekends, and holidays.

• Bilingual (English/Spanish) is required 

Training & Compensation:

• Training Period: 5-7 days depending on experience and learning pace.

• During training, you’ll work 4-hour shifts at $12 per hour.

• After training, start at $14 per hour plus tips.

• Regular performance reviews with opportunities for promotions.

Perks & Benefits:

• Free Training Meals and a 40% discount on meals post-training.

• Opportunities for Growth: We promote from within and career advancement for those who excel.  

Why Work with Us?

At Paco's Taquería, we foster a fun, supportive, and collaborative work environment. Our team is like family, and we value work-life balance. Whether you’re looking to advance your customer service skills or seeking a vibrant place to work, we’re excited to welcome you to our team!

How to Apply:

If you’re ready to bring your friendly and professional attitude to a dynamic restaurant, apply today to join the Paco’s Taquería family!