Bilingual Customer Service Representative from INSPYR Solutions
Addison, TX 75001
About the Job
Title: Bilingual Customer Service Representative
Location: Addison, TX 75001
Duration: Long term contract
Compensation: $19hr
Work Requirements: US Citizen, GC Holders or Authorized to Work in the US
Location: Local in-office work Monday to Thursday; Remote on Fridays
Work Hours: 8:30 AM – 5:00 PM (with some overtime as needed)
Summary:
We are seeking a Bilingual (English/Spanish) Customer Service Representative to join our team. This individual will assist various teams, including the Housing and Registration Team for all events and the Incentives Team, and will serve as a point of contact for customer interactions. The ideal candidate will be energetic, personable, detail-oriented, and have strong interpersonal and communication skills.
Key Responsibilities:
Our benefits package includes:
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
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Location: Addison, TX 75001
Duration: Long term contract
Compensation: $19hr
Work Requirements: US Citizen, GC Holders or Authorized to Work in the US
Location: Local in-office work Monday to Thursday; Remote on Fridays
Work Hours: 8:30 AM – 5:00 PM (with some overtime as needed)
Summary:
We are seeking a Bilingual (English/Spanish) Customer Service Representative to join our team. This individual will assist various teams, including the Housing and Registration Team for all events and the Incentives Team, and will serve as a point of contact for customer interactions. The ideal candidate will be energetic, personable, detail-oriented, and have strong interpersonal and communication skills.
Key Responsibilities:
- Answer phone calls in English and Spanish to support registration, housing, and incentive trips for various events
- Manage call volume, emails, and chat interactions
- Respond to cases and emails in Service Cloud, ensuring a timely and thorough response
- Provide support through the Customer Success chat in Teams
- Research and resolve customer questions by reaching out to other departments as needed.
- Assist on-site during major events like Seminar
- Ensure excellent customer service by addressing customer needs
- Collaborate with various teams to facilitate seamless event and customer support.
- Bilingual fluency in English and Spanish (spoken and written)
- Local -available for in-office work Monday to Thursday and remote work on Fridays
- Proficient in Microsoft Office Suite (Word, Excel)
- Strong working knowledge of Microsoft Teams
- Excellent communication and interpersonal skills
- Detail-oriented and capable of managing multiple tasks efficiently
- Friendly, energetic, and approachable personality
- Background in hospitality or event planning
- Experience in customer service with a focus on client engagement and satisfaction
- Ability to respond to customer queries with a problem-solving mindset and strong objection/response handling skills
- Motivated with a strong initiative and teamwork orientation
- Proficiency in Microsoft Office Programs
- Skilled with computer applications and mobile devices
- Ability to communicate effectively in both English and Spanish
- Dedicated to meeting customer needs and enhancing satisfaction
- Motivation and Strong Initiative
- Ability to collaborate with team members effectively
- Passion for delivering excellent customer service
- Experience in similar industries is a plus
- Leadership Conference
- Career Conference
- Seminars
- National Directors' Event
- Executive Leadership Experience
- Additional leadership and incentive programs
Our benefits package includes:
- Comprehensive medical benefits
- Competitive pay, 401(k)
- Retirement plan
- …and much more!
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
#IND-TELECOM
Salary
18 - 20 /hour