Bilingual Customer Service Rep for WIC - CornerStone Staffing

CornerStone Staffing has partnered with the City of Dallas and is seeking Bilingual Customer Service Reps for the WIC department!

If you have experience supporting customers and a team we want to hear from you!

APPLY TODAY to start a CAREER!

Job Title: Bilingual Customer Service Representative WIC (Women, Infants, Children)

Location: Dallas, TX

Schedule: Monday-Friday, HOURS VARY by location

Pay: $17.82/hour

Responsibilities: The Women, Infants, and Children Customer Service Representative provides clerical, administrative, and professional customer service work in the support and facilitation of the WIC program for the City.

• Interviews, evaluates, and reviews WIC Program applicants to determine income and residency eligibility; records, documents, and organizes information on appropriate forms and completes forms accurately; verifies ID, checks immunizations, performs extensive interviews, and performs other actions to decipher eligibility for program resources.

• Issues the WIC food instrument (EBT), completes data entry (Texas WIN), tracks and completes inventories, and prepares and maintains reports.

• Collects and gathers medical history data, compiles blood samples from finger sticks, and obtains heights and weights on adults, children and infants; enters data accurately on XP software.; identifies recall items and collects for medically necessary formulas.

• Interacts with, greets, and checks in WIC participants in a courteous manner and provides correct information regarding WIC services and correctly makes appointments.

• Provides professional administrative and clerical support; answers the telephone in a polite and timely manner, provides good customer service, prepares records, and maintains forms and files for WIC participants; completes assigned filing and purging as directed by supervisor.

• Screens and checks immunization records to determine immunization status and provides information and referrals as needed to WIC participants; refers WIC participants to appropriate health and social service agencies.

• Performs any and all other work as needed or assigned

Job Requirements:

• Must be Bilingual - fluent Spanish

• Knowledge of WIC program and working with women, infants, and children.

• Knowledge of customer service and program information.

• Ability to work with computers and provide information.

• Ability to communicate program standards.

• Ability to evaluate applicants and direct to appropriate resources.

• Ability to complete WIC nutrition modules during probationary period.

• Establishing and maintaining effective working relationships.

• HS Diploma or GED required

Application Process Includes:

• Skills Testing

• Drug Testing

• Background Check