Bilingual CSR - Rodney Baca-Farmers Insurance Agency

Rodney Baca's Farmers Insurance Agency in Los Lunas, NM is seeking a full-time experienced/licensed Customer Service Representative (bilingual preferred) to join our growing team!

Our Customer Service Representatives work directly with every new client that signs with the agency. They will ensure that our clients are well informed about our products, made aware of the referral process, and are given a smooth onoarding experience.

They will also be responsible for providing exceptional customer service to our current clients and new prospects, processng policy change requests, maintaining knowedge of our products, and answering any questions our clients may have.

If you want to be part of a winning and competitive culture, then this may be the career for you!

Salary Range: $30000.00 - $50000.00 per year

Annual Base Salary + Bonus Opportunities

Mon-Fri Schedule

Career Growth Opportunities

Responsibilities

• Answer incoming phone calls on the first ring
• Process customer policy change requests
• Cross-sell products such as Life insurance
• Schedule appointments for sales staff to meet prospective customers
• Ask each customer for referrals and explain our referral program

• Insurance customer service experience is required
• Proven track record of being a problem solver
• Must be resourceful
• Excellent communication skils; written, veral, and listening
• Must have strong interpersonal communication skills
• Must enjoy being in a competivite enfironment.