Bilingual Contact Center Representative - PrideStaff

                Bilingual Customer Service Representative in Addison

Are you looking for a fun work environment?  Are you looking for a fast-growing company where you can truly call your professional home for years to come?  Our Addison client is looking for an energetic and professional Bilingual Customer Service Representative to join their team!!

We are partnering with their corporate office in order to identify Bilingual Customer Service Representative to join their Contact Center and  New Business Department!  In this role, you will work directly with future and current Independent Agents in order to ensure and maintain compliance with their life insurance licensing.  This role will require a very high attention to detail within a fast-paced environment.  You will be assisting clients via phone, email and chat.  

This is the first stop in your future career.  Our client is projecting exponential growth, and they have an aggressive business plan for the next 10 years.  The investment you make in them now will be returned in your growth!

Job Description:

• Manage large amounts of inbound and outbound calls in a timely manner
• Answer emails and chat with efficiency 
• Follow communication "scripts" when handling different types of calls
• Engage with field offices 
• Continuously monitor appointment paperwork and proactively solve issues.
• Process paperwork quickly and efficiently.

Job Requirements:

• 1-year of experience in a call center or similar work environment
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• High energy and excellent attitude
• Team environment
• Organized, self-starter; comfortable working in a fast-paced environment

PrideStaff (North Dallas location) is a locally-owned staffing & placement firm with a strong reputation as a fun-loving, quality-focused service provider. Our employees enjoy the following:

• A professional, supportive team environment

• Representation to North Dallas’ top employers

• Full medical benefits package

• Dedicated consultants that provide industry insights & resources to ensure continued career development

These are some of the many reasons we were recently recognized as one of

Dallas’ Best Places to Work!  Learn more about the power of partnering with PrideStaff at staffingindallas.com!

Compensation / Pay Rate (Up to): $18.75 - $19.00