Bilingual Compliance Specialist - JAFRA Cosmetics International

About the Company

• JAFRA COSMETICS INTERNATIONAL is looking for you. Jafra is a fun direct selling company that has been part of the industry since 1956. We work to create an exceptional experience for our associates and sales consultants. Are you ready to be part of the team? Join us!

About the Role

• The Compliance Specialist is an integral function of the US Compliance Team in its efforts to promote overall regulatory compliance throughout the JAFRA US market, specifically US Beauty Consultant Compliance with JAFRA Policies & Procedures and US business compliance with laws and regulations, including but not limited to FTC regulations related to marketing communications, direct sales, and multi-level marketing. Generally, the Compliance Specialist will intake, create records of, investigate, review, and report on compliance issues, as well as conduct training and education and support the US Compliance Team. This person will communicate with JAFRA Consultants, employees, and third parties on compliance related issues, manage compliance software programs and vendors, maintain compliance files and logs, and as engage in compliance strategy planning, project planning, and training initiatives.

Responsibilities

• Search for and investigate US Field Compliance incidents as issues are reported, communicate with Jafra management about such issues, and prepare reports and documentation regarding those incidents.
• Carry out main functions of US Market Income Claims Policy by investigating potential compliance issues, reviewing marketing materials, working with US Market management to resolve issues.
• Manage US Field Compliance email account and respond to emails, delegate issues back to CRT, elevate issues to Compliance Counsel, and/or log incidents into Compliance Log.
• Prepare US Field Compliance communications and communicate via mail, electronically, or over the phone in both English and Spanish. Such communications will include formal compliance letters, emails, direct messages on social media, and phone calls to US Consultants and third parties.
• Serve as an expert resource regarding the US Consultant Policies & Procedures and respond to questions regarding the policies from CRT members, other JAFRA employees, and JAFRA Consultants, and elevate question to the Compliance Counsel or Committee as needed.
• As necessary, prepare agenda for US Field Compliance Committee meetings, report on US Field Compliance Log and other compliance incidents to Compliance Committee.
• Maintain all documents on the SharePoint US Compliance website, including meeting notes, agendas, Compliance Log, enforcement letter templates, and any other documents as needed.
• Support US Market with investigating and addressing financial fraud issues. Create, maintain, and execute fraud policy.
• Liaise with and manage compliance vendors and software programs.
• Collect, analyze, and report metrics and data on compliance efforts and issues, including enforcement, training, processes, events, and policy.
• Maintain current and historic files and documentation for all enforcement incidents, investigations, and matters.
• Update job knowledge by participating in educational opportunities; reading professional publications; attending industry webinars, calls, and meetings.
• Support Compliance Counsel as needed with general compliance-related tasks, including in preparing and presenting trainings, communications, documents, reports, and other materials.

Qualifications

• EDUCATION: Bachelor’s Degree highly desirable but not required
• EXPERIENCE: Highly desirable but not required - Experience in compliance, either within direct sales, financial, banking, or other relevant area.
• SKILLS: Bilingual (Spanish and English, oral and written)

Required Skills

• Excellent written and spoken communication, critical thinking, and attention to detail
• Conflict resolution and customer service
• Time management and ability to handle a busy workload
• Ability to understand, process, and organize data
• Excellent computer skills, including proficiency using the SAP system, Power Point, Word, SharePoint, Excel, and Outlook Act with a high degree of integrity and responsibility. Ability to work effectively with others in a cooperative team environment

Preferred Skills

• Strong organizational, communication, and interpersonal skills
• Possess the flexibility and ability to react quickly to time-sensitive requests and changes

Pay range and compensation package

• Pay range or salary or compensation

Equal Opportunity Statement

• Include a statement on commitment to diversity and inclusivity.