Bilingual Client Service Specialist, Dental (Baytown) - Harris County
Baytown, TX
About the Job
Harris County Public Health has earned the 2023 Best Place for Working Parents Business Designation.
About Harris County Public Health:
Harris County Public Health (HCPH) includes a network of more than 700 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.
Position Overview:
The Client Services Specialist performs programmatic, administrative and logistical duties of a difficult nature involving considerable variety and complexity of assignments and requiring independent judgment in applying guidelines to assigned work tasks. This role is key to implementation of the day-to-day program activities and/or services for the dental programs of Harris County Public Health (HCPH). The Client Services Specialist is responsible for facilitating all tasks in accordance with all HCPH and Dental Program protocols. This role requires the adaptability to work in multiple capacities to ensure efficient operations for the clinics, mobile unit, community programs and school-based programs.
Duties & Responsibilities:
About Harris County Public Health:
Harris County Public Health (HCPH) includes a network of more than 700 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.
Position Overview:
The Client Services Specialist performs programmatic, administrative and logistical duties of a difficult nature involving considerable variety and complexity of assignments and requiring independent judgment in applying guidelines to assigned work tasks. This role is key to implementation of the day-to-day program activities and/or services for the dental programs of Harris County Public Health (HCPH). The Client Services Specialist is responsible for facilitating all tasks in accordance with all HCPH and Dental Program protocols. This role requires the adaptability to work in multiple capacities to ensure efficient operations for the clinics, mobile unit, community programs and school-based programs.
Duties & Responsibilities:
- Provide preparation, set-up, and support for dental programs and events, encompassing patient registration, preparation, and event logistics.
- Prepare and assemble supplies and documents required for dental events, maintain an inventory of dental resources, and ensure timely submission of requests for additional supplies.
- Greet patients/participants upon arrival, coordinate patient registration, and ensure proper integration of all event/visit documents into the appropriate computer program.
- Maintain an active, reliable presence at health fairs and other community venues, furnishing accurate information for community members seeking dental services within HCPH programs.
- Conduct follow-up calls and communication with patients/participants and prospective individuals.
- Answer telephone inquiries, screen calls to determine the nature and urgency of inquiries, refer calls as appropriate, and schedule appointments with dental clinical staff. Instruct patients as needed regarding further resources, confirm scheduled appointments, and update appointment status in Dentrix electronic records.
- Prepare and utilize reports to ensure accuracy, support proper records documentation, and document patient and community encounters. Additionally, perform patient eligibility screening and verify insurance eligibility
- Provide age-specific dental education to patients and participants. Other duties as assigned.
Harris County is an Equal Opportunity Employer
If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net
Job Type: Grant-funded Full-time
Location: Baytown, Texas
Agency: Public Health Services
Source : Harris County