Bilingual Call Center Tech Specialist at Jasco Products Company, Inc.

Jasco is looking for a Bilingual Consumer Care Tech Specialist that wants to go above and beyond for our customers!

Shift is 9:00am-6:00pm, Monday through Friday. Call center hours are 7:00 am - 8:00 pm.

$16.70-$17.20 per hour

• Consumer Care Specialists serve our customers with excellence by striving to always exceed expectations while providing technical support for our products.
• Fluent written/spoken English and Spanish
• In this role you will handle phone calls from customers and help troubleshoot problems, answer general questions, and resolve all other consumer issues.
• As a specialist you will receive training on all Jasco’s products; including things such as universal remotes, antennas, timers, and home automation devices.
• Consumer Care Specialists also act as a platform for customers to give feedback about our products and help make improvements to products, packaging, and manuals.

Competencies: Action-Oriented, Being Resilient, Communicates Effectively, Demonstrates Self-Awareness, Quality of Work, Situational Adaptability

• Previous customer service/call center experience is preferred.
• Working knowledge of consumer electronics is desired.
• Fluent written/spoken English and Spanish required.
• Competency in a Microsoft Windows computer environment desired.
• Must be able to lift and carry products, chairs, returns, and office supplies as needed.

Jasco is an Equal Opportunity/Affirmative Action/E-Verify Employer