Bilingual Call Center Representative - NVISION Eye Centers

Winner of San Antonio Current’s “Best Places to Work in San Antonio” and “Best LASIK Provider in San Antonio” in 2021, 2022, & 2023!

Parkhurst NuVision is dedicated to empowering people to live better lives through vision correction. You can feel good about helping people get life-changing vision care in a patient-centric environment. Putting patient needs at the forefront of what we do results in happy patients and a low-stress work environment.

Our employees take care of our patients, and we take care of our employees – that’s what we call a win-win. Perks of working at Parkhurst NuVision include profit sharing bonus plan, affordable health insurance, generous Paid Time Off, seven paid holidays, 401K retirement plan with competitive company match, and a 50% savings on vision correction surgery for employees and their immediate family members.

This sales role requires speaking with prospective patients on the phone to schedule appointments with our office. This person must display a great phone etiquette and be capable of learning knowledge about medical insurance, medical terminology, and appointments offered by our office. This candidate must be highly motivated, and goal driven.

Work Schedule:

Monday – Friday. 8-hour shifts between the hours of 7:00 AM – 6:00 PM CST and may vary from week to week. Occasional weekend availability.

• Schedule appointments and maintain and update appointment calendars.
• Answer incoming calls from patients, referring providers, and prospective patients.
• Answer patient questions about products, prices, and appointment availability.
• Contact new or existing customers to discuss how specific products or services can meet their needs.
• Emphasize surgical benefits, based on analyses of customers’ needs and on technical knowledge of surgery capabilities and limitations.
• Collect deposits for priority appointment types.
• Collaborate with colleagues to exchange information, such as selling strategies or marketing information.
• Update and upload patient information into various systems for new and existing patients.
• Enter and update patient’s medical insurance information into various systems.
• Inform patients of the estimated medical insurance benefits and participation.

• High School education or equivalent is required.
• 2+ years of previous phone experience is required.
• 1+ years of previous sales experience is preferred.
• Be able to sit for long periods of time.
• Be able to communicate clearly and professionally with patients.
• Be able to create and maintain positive relationships with patients and co-workers.
• Must be able to be on the phone for long periods of the day.
• Must be effective at listening to, understanding, and clarifying information received from patients and co-workers.
• Must have basic problem-solving skills.
• Must have basic computer skills.
• Must be able to maintain composure and objectivity while under pressure.