Bilingual Call Center Representative at Confidential company

Do you have a passion for helping others? Are you seeking growth and career advancement within a company that values a great work culture???

We are seeking Inbound Call Center Agents to join the customer service team in this HYBRID position. The ideal candidates have excellent tenure and proven reliability in past positions to join the team.

Location: Leawood, Kansas

Pay: $18-$19.50/hr.

Schedule: Monday- Friday; 8 hour shift between 8am-6pm(must be open to working a rotating Saturday shift every 3-4 weeks remotely 10am-2pm)

This role offers a HYBRID schedule with Mondays and Fridays being work-from-home and Tuesday, Wednesday, and Thursday being in office!

Responsibilities:

• Use phone, chat, and email to communicate with customers
• Handle 50-75 calls, emails or chats per day on average 
• Help customers place orders, apply discounts, light troubleshooting and more
• Educate new or returning customers on products and educational programs
• Greet customers and visitors with a warm and friendly demeanor
• Provide prompt and professional assistance to ensure a positive first impression
• Handle incoming phone calls promptly and professionally
• Provide information, answer inquiries, and direct calls to the appropriate department or staff member
• Provide exceptional customer service by addressing customer inquiries and concerns in a friendly and helpful manner
• Coordinate with other departments to ensure timely and efficient resolution of customer issues

Qualifications:

• High school diploma or equivalent
• 3+ years of Customer service experience
• Ability to adapt
• Excellent troubleshooting skills
• Excellent interpersonal and communication skills
• Professional appearance and demeanor
• Strong organizational and multitasking abilities
• Proficiency in using office equipment, such as phones and computers
• Ability to work in a fast-paced environment and handle multiple tasks efficiently