Bilingual Call Center Representative - Turner Pest Control

Turner Pest Control is a rapidly growing pest control company that has been providing excellent service to our residential and commercial customers over the past 50 years. We have stayed at the forefront of the industry by constantly improving the methods, technologies, and services we offer and partnering with the best in the industry. As we expand across the southeast, we promise to keep innovating and providing the best experience possible for our customers and employees. We currently have 15 branches, 75,000+ customers and 500+ employees and expect to continue growing.

Job Summary:

A customer service professional, or CSP, will act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSPs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Problem-solving also comes naturally to those successful in this role. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Duties/Responsibilities:

· Manage large amounts of incoming calls

· Respond to email, chat and Podium communications

· Recognize and forward sales leads to the Inside Sales team

· Identify and assess customers' needs to achieve satisfaction

· Build sustainable relationships and trust with customer accounts through open and interactive communication

· Provide accurate, valid and complete information by using the right methods/tools

· Meet personal/customer service team targets and call handling quotas

· Manage customer complaints, provide appropriate solutions and alternatives within the KPIs; follow up to ensure resolution

· Notate all customer interactions in the notes section of the account

· Follow communication procedures, guidelines and policies

· Take the extra mile to engage customers

· Performs other duties as assigned

Required Skills/Abilities:

· Strong phone contact handling skills and active listening

· Familiarity with CRM systems and practices

· Customer orientation and ability to adapt/respond to different types of characters

· Excellent communication and presentation skills

· Ability to multi-task, prioritize, and manage time effectively

Education and Experience:

· High school diploma or GED

Physical Requirements:

· Prolonged periods of sitting at a desk and working on a computer.

· Must be able to lift up to 15 pounds at times.

Why work for Turner Pest Control?

We offer:

HEALTH BENEFITS

· Medical, dental and vision coverage

· Company-paid life insurance

· Company-paid short-term disability

· Optional supplemental benefits

· Enrollment eligibility begins first of the month following date of hire

FINANCIAL ASSURANCE

· 401(k) plan with company match of 4%

· Immediate enrollment eligibility

· Convenient direct paycheck deposit

· Team Member reward and recognition program

AND MORE

· Eight (8) paid holidays

· Paid time off

· Team Member discount on our services

· Team Member referral bonuses

· Opportunities to participate in community events

Turner Pest Control is an Equal Opportunity Employer

A pre-hire compliance screening and background screening will be conducted.

Turner Pest Control is committed to the full inclusion of all qualified individuals. As part of this commitment, Turner Pest Control will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Recruiting Department at 904-355-5300.

About Turner Pest Control:

We began in 1971 as a friendly, family-run business. 50 years later, that's still how we operate. The technology may change, but our commitment to our neighbors never will. In 2018, Turner Pest Control became a part of Anticimex, a $6 billion global pest control organization with a mission of being the leader in modern pest management. Our company culture embraces growth, technology, and integrity as we strive to become the global leader in pest control.

Today, we're one of the fastest-growing companies in Florida and South Georgia. We're an industry leader ranked at number 5 of the Top 100 pest control companies in the nation. Turner Pest Control is a full-service company that prides itself on providing the highest quality lawn and pest management services to both residential and commercial customers.

We're also designated as a QualityPro Certified company, a distinction earned by less than three percent of U.S. pest control providers. Built on the principles of Business Operations, Environmental Stewardship, Consumer Relations and Technician Training, the QualityPro certification is a symbol of Turner Pest Control's commitment to protecting our customers, our people, and our environment.