Bilingual Call Center Customer Service Rep - FNOL Work From Home - Claims Management Resources Inc

Please note: We are unable to consider candidates residing outside of the United States. In addition, applicants residing in the following states are ...

On a Typical Day, You’ll

Accept inbound calls from engineers, technicians and other field operators reporting FNOL

Communicate effectively while entering data accurately into a customized database

Report underground damage to locate companies when applicable

Provide outstanding service to customer representatives

Analyze photos and map the correct location

Stuff You Should Know

You may be assigned to work on special projects

The department functions 24/7/365, with multiple schedules to choose from!

This position is fully remote

Required Skills & Abilities

Can read, write and speak in both English and Spanish 

Ability to type a minimum of 55 wpm, error free; a typing test will be required

Fully competent with Microsoft Excel, Word, Outlook, PDF’s and internet searches

Active listening skills

Excellent written communication skills

Must be able to analyze and interpret photos to determine damage

Must establish an appropriate work environment within their home for work purposes; CMR provides the necessary computer equipment

Experience

6 months to 1-year previous customer service call center experience required

Experience with Microsoft Teams a plus

High School Diploma or equivalent

Okay, But What Are the Perks

PTO (Paid Time Off) is accrued at a rate of 5 hours per pay period, equal to 3 weeks your first full year

CMR pays $50/month towards your internet service cost

CMR is a 4-year running winner of The Oklahoman Top Workplaces!