Bilingual Call Center Agents, New Hire Class 1/20/2025 (West Valley City, UT) - PrePass, LLC

Position Summary

We are seeking full-time Bilingual Call Center Representatives (Spanish/English) to join our New Hire Class starting January 20, 2025! Join our fun and engaging team at our West Valley City, Utah office. Our interactive three-week training is held onsite, where you’ll meet your peers face-to-face. Training includes snacks, raffle prizes, and group exercises! Plus, don’t bring lunch on your first day – we’ll celebrate with a pizza party!

Training Schedule:
Five weeks onsite: Monday - Friday, 8:00 AM - 4:30 PM

Work Schedule Post-Training:
Onsite: Monday - Friday, 9:30 AM - 6:00 PM

Pay and Incentives:

• Base Pay: $20.00/hour
• Bilingual Bonus: Earn additional pay for Spanish/English proficiency each pay period
• Generous incentive opportunities after training completion

Requirements

What You’ll Do

• Provide exceptional service to customers by handling inbound calls, gathering information, and resolving inquiries.
• Document all customer interactions in our CRM system.
• Identify and address customers' needs to achieve satisfaction.
• Communicate professionally and accurately with customers in both Spanish and English.
• Build strong relationships with customers through open and interactive communication.
• Collaborate with team members via Microsoft Teams for support and camaraderie.
• Reference online manuals and resources to resolve customer questions effectively.

About You

• Bilingual (Spanish/English) required – fluent in speaking, reading, and writing.
• High School Diploma or GED.
• 1 year of customer service or call center experience.
• Available to start January 20, 2025.
• Organized, multitasking skills, and a personable, customer-focused attitude.

Benefits

How We Will Take Care of You

• Robust benefit package that includes medical, dental, and vision that start on date of hire.
• Paid Time Off, to include vacation, sick, holidays, and floating holidays.
• 401(k) plan with employer match.
• Company-funded “lifestyle account” upon date of hire for you to apply toward your physical and mental well-being (i.e., ski passes, retreats, gym memberships).
• Tuition Reimbursement Program.
• Voluntary benefits, to include but not limited to Legal and Pet Discounts.
• Employee Assistance Program (available at no cost to you).
• Company-sponsored and funded “Culture Team” that focuses on the Physical, Mental, and Professional well-being of employees.
• Community Give-Back initiatives.
• Culture that focuses on employee development initiatives....we like to laugh and have fun.
• Casual dress in the office, wear jeans everyday!

About PrePass

PrePass® is North America's most trusted weigh station bypass and toll management platform. We’re transforming how the transportation industry operates—creating solutions that keep trucks moving safely, efficiently, and compliantly. This means making bold decisions and building systems that support not only fleets but the broader economy. It all starts with enabling commercial vehicles to keep rolling with seamless toll management, weigh station bypass, and safety solutions. It’s what we do best, and we do it to meet the demands of the road every day.

That’s why people join us: our solutions are implemented in real-time, on highways and interstates across the nation, helping fleets go farther, faster. This work challenges and rewards, presenting complex problems that need ambitious answers. We hire bold thinkers with a heart for impact, a passion for progress, and the optimism to shape the future of transportation.