Bilingual Call Center agent - ProMed Staffing Resources
New York, NY 10005
About the Job
- Responds to enrollment services calls, provides responses to questions, mails information in response to request, and refers callers in the event of problems or concerns.
- Educates clients on managed care.
- Assesses client's health care needs and assists clients in choosing a health plan.
- Maintains updated knowledge of the New York Medicaid CHOICE Project.
- Assists clients in enrolling/disenrolling in health plans.
- Receives and sorts enrollment/disenrollment forms.
- Reviews enrollment forms for accuracy and completeness.
- Processes enrollment/disenrollment forms.
- Sends necessary letters to clients.
- Raises issues of concern and/or problems to the attention of the Central Operations Supervisor.
- Performs managed care education and enrollment services when call volume warrants.
- Assists or performs mailroom functions, when assigned.
- Some Saturday work is required.
- Meets all standards established for this position as outlined in the attached performance criteria.
- Performs other duties as may be assigned by the Call Center Supervisor or Management.
Source : ProMed Staffing Resources