Bilingual Account Coordinator, Collections & Recoveries (Spanish) - Mission Lane
Richmond, VA
About the Job
Mission Lane is revolutionizing access to credit to pave a clear way forward for millions of Americans on the path to financial success. By attracting top-tier talent and leveraging cutting-edge technology, we're redefining consumer credit for the better. Sound like a mission you can get behind?
We're looking for effective communicators with a knack for finding solutions to join our Customer Advocacy department as Bilingual Account Coordinators (Spanish) on the Collections and Recoveries team.
This is a full-time, work-from-home position with a 4-day work week and comprehensive benefits.
About you:
You bring strong communication and problem-solving skills, developed in any professional environment where building trust and finding solutions are key priorities.
We've found that everyone from seasoned collections specialists, sales reps, servers, and customer service professionals from the retail and hospitality industries are well prepared for success in this role. If this sounds like you - and if you're ready to launch a career in the financial technology industry - we'd love to hear from you!
The impact you'll make:
You'll play a key role in delivering on Mission Lane's purpose—enabling financial progress—by connecting with customers over the phone in a virtual call center environment to help them improve their financial health. In your day-to-day work, you will:
- Be the voice of Mission Lane, delivering exceptional service and fostering trust.
- Approach customers with dignity and respect to discuss overdue credit card payments.
- Negotiate payment or settlement plans.
You'll thrive in this role if you:
- Have 1+ year(s) customer engagement experience, in any industry.
- Are 100% fluent in both Spanish and English.
- Are comfortable negotiating, guiding conversations to win-win solutions.
- Use curiosity and good judgment to identify solutions in real time.
- Connect easily with others and enjoy building rapport.
- Stay calm under pressure and quickly recover from tough interactions.
- Communicate clearly, both in writing and verbally, in Spanish and English.
- Are tech-savvy and comfortable learning new software and systems.
- Value feedback and use it to grow and improve.
- Thrive in fast-paced, dynamic environments.
Work location:
- This is a remote position for residents of AR, AZ, FL, GA, MO, NC, SC, TN, TX, UT, or VA. All states are subject to change.
Workspace requirements:
- A private, quiet, and distraction-free space with no interruptions.
- Fast, reliable internet with minimum speeds of 80 Mbps download and 8 Mbps upload.
Schedule: In Eastern Time (ET); convert to your local time, as needed
100% attendance required for your first 60 days.
- Training schedule (Paid):
- Duration: First 3 weeks
- Hours: Monday-Friday 8:30 AM to 5:00 PM ET
- Work schedule:
- Structure: 4 days on + 3 days off, each week
- Shifts: Based on business need at time of hire, you may be offered one or more of the following shift options:
- Monday - Thursday 12:00 PM to 11:00 PM ET
- Tuesday - Friday 12:00 PM to 11:00 PM ET
- Thursday - Sunday 8:30 AM to 7:30 PM ET
- Saturday - Tuesday 8:30 AM to 7:30 PM ET
Compensation & Benefits:
We strive to create an environment that brings out the best in everyone, everyday, and offer comprehensive total rewards packages to support our employees' total well-being. As a Bilingual Account Coordinator at Mission Lane, your compensation and benefits would include:
- Hourly Pay: $18.97
- Wellness Stipend: $100 monthly
- Internet Stipend: $40 monthly
- IT Equipment: Provided for your role during employment
- Paid Time Off: 160 hours annually
- Holiday Pay: 48 hours for company holidays, plus 16 hours of floating holiday time
- Comprehensive Benefits: Health, dental, and vision coverage
- Parental Leave: Paid leave after six months of employment
- Retirement Savings: 401(k) plan with company matching
This position offers the potential for promotion to Bilingual Account Manager within your first year of employment. Promotion from Bilingual Account Coordinator to Bilingual Account Manager is based on achievement based performance goals.
#LI-DNI
About Mission Lane:
Founded in December 2018, Mission Lane is a purpose-driven fintech company based in the U.S., with headquarters in Richmond, Virginia.
It all started with a realization: nearly fifty percent of the adult population in the U.S. doesn't have access to a clear line of credit. Most traditional credit card companies either overlook or overcharge this group because they have less-than-perfect credit scores or no scores at all. We decided this just wouldn't do.
In partnership with our sponsor banks, we offer credit cards under the Mission Lane brand name, with better, clearer terms, and a more refined customer experience than the alternatives available to people working hard to improve their credit.
To date, over three million consumers have chosen Mission Lane, earning high customer ratings on Credit Karma for its market segment and industry leading Net Promoter scores.
Mission Lane has cumulatively raised over $600 million of equity from leading investors, including Invus Opportunities, QED Investors, LL Funds, funds affiliated with Oaktree Capital Management, and other leading investors.
Interested in learning more? Check out The Mission Lane Junction for articles on culture, credit, and community, and The Mission Lane Newsroom for media mentions.
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Mission Lane is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.
Mission Lane provides reasonable accommodations to applicants who need them for medical or religious reasons, as required by law. Applicants can initiate an accommodation request by contacting peopleops@missionlane.com.
Mission Lane is not sponsoring new applicant employment authorization and please, no third-party recruiters.
Each Laner is responsible for keeping Mission Lane informed of their primary work location within the United States. Changes to a Laner's work location may result in changes to certain benefits based on local policies and requirements. If a Laner desires to move to an approved state within the US, we ask that they notify People Operations at least 30 days prior to moving, so we can ensure appropriate setup takes place.