Bi-lingual Spanish Call Center Agent (on site-Doral)) - Credito Real USA Finance LLC

CUSTOMER SERVICE REPRESENTATIVE

We are one of the nation’s top automobile loan providers and we are searching for talented professionals with a track record of success within a call agent role. If you are an ambitious, results- oriented collector that enjoys being number 1 in results while helping our customers to build better credit and better lives, then this is the role for you!

We believe in paying our top performers which means a competitive base and off the charts bonus potential. Our corporate office offers a fantastic work environment, a talented team and we have plenty of fun while we work. We also love the fact that we are helping people every day build better credit and better lives! Ready to join us?

WHAT YOU’LL BE DOING

• Your main objective is to collect past due payments to prevent your accounts from rolling forward to the next bucket of delinquency.
• Contact customers using various methods (phone, email, text) to obtain payment arrangements and prevent delinquency.
• Work proactively with customer to prevent repossessions and losses through negotiation and utilization of available programs.
• Participating in dialer campaigns to quickly collect payments and resolve outstanding delinquencies.
• Actively work up to 80 accounts per day.
• Follow all company policies and state and federal laws applicable to debt collection.
• Overcome objections and negotiate payments to help the customer regain current account status.
• Attend team meetings, support other company initiatives as needed.
• Perform other duties as assigned.

ESSENTIALS THAT WILL MAKE YOU SUCCESSFUL

•  The ability to negotiate and provide above average customer service while helping customers to bring their accounts current or make payment arrangements.
• Proven success in a collections role (that involved consumer collections).
• Previous experience in meeting and exceeding your monthly goals.
• Excellent communication, customer service and negotiation skills required. Must be able to successfully collect on past due accounts.
• Strong organizational and task management skills required.
• Strong internal motivation and hustle - desire to be very successful and collect on past due accounts.
• High comfort level on the phone for long periods of time.
• Bilingual English/Spanish is preferred. 

• Business casual office environment (so yes you can wear jeans and your Nikes or shorts and fancy flip flops on Fridays).
• Work life balance is a real thing here, not just something we say to get your resume.
• Ability to move up within the Team based on performance.
• Up to $4,000 a month in bonus potential based on meeting your individual goals.
• The standard stuff that everyone tells you of course; benefits, paid time off, 401k and all that good stuff.

EEO Statement
We are committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualification, experience, ability, and job performance.

Job Type: Full-time
Pay: Hourly pay + up to $4,000 bonus + benefits