Bi-lingual Service Advisor - Certified Fleet Services

At Certified Fleet Services, we're more than just a repair and maintenance facility. — We're a driving force propelling careers forward. As a leading provider of full-service fleet repair and maintenance, we're experiencing exponential growth day by day. Our mission is simple yet powerful: We get our customers back on the road faster, with no comebacks!

What sets us apart is our unwavering commitment to discipline and accountability in everything we do. From the smallest maintenance task to the most complex repair, we approach each job with precision and dedication. But our dedication doesn't stop there. We're equally committed to the success and fulfillment of every member of our team.

At Certified Fleet Services, we believe in empowering our team members to reach their personal, professional, and financial goals. Through collaborative effort and shared vision, we create an environment where each individual can thrive and grow. Whether you're a seasoned technician looking to elevate your career or a newcomer eager to learn the ropes, we provide the support, resources, and opportunities you need to succeed.

Join us in our mission to drive success — both for our customers and for every member of our team. Together, we'll pave the way for a brighter future on and off the road.

Service Advisor Job Description:

The Service Advisor coordinates heavy diesel vehicle services and repairs. They help address vehicle performance issues for customers and draft service cost estimates that carefully detail fees for supplies, materials, and time/labor. Service Advisors also field customer complaints and offer cost savings or discounts when appropriate. The Service Advisor position is an exempt position eligible to receive commission.

Service Advisor Performance Objectives:

• Greet the customer and gather information to determine what service they are in need of
• Review and verify vehicle warranty protections and service contract coverage when developing cost estimates, work orders, and other paperwork related to necessary repairs
• Leverage technology and product knowledge to clearly address customer needs and share the status of service appointments
• Schedule appointments for service technicians
• Resolve customer complaints and make follow-up calls to facilitate a positive service center experience
• Lead vehicle pick-up efforts by coordinating efforts with vehicle service porters and customers
• Manage all service paperwork, including repair orders, invoices, and maintenance records
• Other duties as assigned Service Advisor Key Competencies:

The requirements listed below are representative of the knowledge, skill, and/or ability required to be successful in this role, but are not necessarily all inclusive.

• Bi-lingual in English and Spanish
• Advanced knowledge of vehicle maintenance
• Experience successfully maintaining a positive attitude while working in a team environment with competing priorities
• Strong computer skills and highly proficient in MS Office Suite, Windows, Google Suite
• Ability to think critically, in the assessment of materials that will help the team understand new concepts and procedures
• Outstanding organization and administrative accountability
• Strong written and verbal communication skills
• Ability to read, interpret, and create documents such as safety rules, procedure manuals, and written correspondence
• Attend and participate in internal meetings and complete required trainings

Service Advisor Education and Experience:

• GED or High School Diploma preferred
• Minimum 3 years of vehicle service writing/advising experience preferred
• Current Driver’s License & Clean Driving Record preferred
• Experience working with team members across multiple functional roles preferred

Service Advisor Physical Requirements:

• Ability to spend prolonged periods of time standing, sitting, or walking
• Ability to work in enclosed environments exposed to excessive noise, automotive shop environment, and cold or heat
• Must be able to lift at least 50lbs
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements.

Service Advisor Benefits:

• Affordable Health Insurance
• HSA
• FSA
• Dental
• Vision
• Short Term and Long Term Disability
• Life Insurance
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Employee Discount Network
• Pet Insurance
• IRA with Company Match
• Paid Holiday
• PTO

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Certified Fleet Services recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability.