Bi-Lingual Parking Account Manager (Spanish & English) - Beacon Hill Hospitality

In this role, you'll oversee the management Valet and Parking service for a busy healthcare location. This role will require strong communication skills, interpersonal skills, organizational skills, and a desire to grow as a manager. This position is one of growth and we are eager to work closely with this employee to assist in personal and professional development.

Hire and Develop a High Functioning Team

• Fosters a spirit of teamwork and unity that enables each employee and the team as a whole to succeed
• Consciously creates a workplace culture that is consistent with our mission, vision and values
• Oversees the hiring, onboarding and managing of all team members--including performance reviews, discipline and termination as needed and in accordance with company policy
• Works alongside team members if needed to cover staffing issues/call outs

Ensure Operational Excellence and Client Satisfaction

• Checks in regularly with clients to ensure that the service is exceeding their expectations
• Handles any escalated customer inquiries and/or complaints. Complete accident/incident reports
• Solves problems and makes decisions using sound and reasonable judgment
• Prepares account specific procedures, oversees equipment & uniform needs

Ensure Site Profitability

• Ensure all revenue is collected and documented accurately
• Sets the schedule and completes bi-weekly payroll and reporting
• Maintains fiscal responsibility by evaluating budgetary needs, reducing expenses, and by conserving and maintaining resources

Minimum Job Qualifications

• Fluent in English and Spanish
• Possesses exceptional customer service skills and a positive attitude
• Has strong Management skills
• Ability to create a team culture of excellence and reliability
• The ability to handle critical issues in a timely manner
• Proven record of leading teams to success
• Must maintain a valid driver's license and clean driving record (for insurance purposes)
• Strong leadership and mentorship skills
• Ability to deescalate tense situations
• Ability to read, understand, and communicate effectively both verbally and on paper
• Ability to proactively solve problems, but also knows when to ask for help
• Ability to communicate clearly and effectively in a courteous manner in keeping with the our philosophy