Bi-lingual Licensed Insurance CSR - Sammy Kotob Farmers Insurance

Join Sammy Kotob Farmers Insurance, a leading insurance agency located in LA HABRA, California. We are currently seeking a dedicated and customer-focused individual to join our team as an Insurance Customer Service Representative. In this role, you will play a vital part in providing exceptional service to our clients and ensuring their insurance needs are met.

As an Insurance Customer Service Representative, you will be responsible for handling incoming calls from clients, addressing their inquiries and concerns, and providing accurate and timely information. You will also have the opportunity to identify cross-sell opportunities for additional insurance products to enhance their coverage and meet their evolving needs.

If you are passionate about helping others, possess strong communication skills, and thrive in a fast-paced environment, Sammy Kotob Farmers Insurance is the perfect place for you. Join our team today and contribute to our mission of protecting and serving our valued clients.

Salary Range: $17.00 - $20.00 per hour

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Career Growth Opportunities

Mon-Fri Schedule

Appreciation lunchess

6 paid holidays

Responsibilities

• Handle incoming calls from clients and provide exceptional customer service.
• Address client inquiries, resolve concerns, and provide accurate information regarding insurance policies.
• Identify cross-sell opportunities for additional insurance products to existing clients to meet their evolving needs and enhance their coverage.
• Maintain detailed and accurate records of client interactions and transactions.
• Collaborate with team members to ensure efficient processes and optimal client satisfaction.

• Bilingual, fluent in both English and Spanish is required; written and verbal skills.
• Proficient computer skills and ability to navigate insurance software and databases.
• Ability to adapt to change, learn new things quickly, and work in a fast-paced environment.
• Ability to identify and solve problems, think critically, and make decisions quickly.
• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Commitment to excellence, willingness to work hard, and willingness to go the extra mile.
• No insurance experience required, but must be willing to learn