Bi-Lingual Insurance Agency Customer Service Representative - Insure Online

Join Our Team! At Insureonline.com, our employees are our biggest asset! It is our mission to attract and retain intelligent, motivated, ethical employees who strive for excellence and growth, and to keep those employees happy and engaged. We provide the tools and the support our employees need to grow both professionally and personally. We encourage self-improvement and celebrate success by rewarding ideas and results. We realize the strength of teamwork and its ability to join individuals together and push and pull each other, with a synergy that can only be found in groups of good people sharing ideas . Join in on the excitement and become part of our thriving organization!

Insureonline.com is seeking a Bi-lingual Spanish Customer Service Agent to join our dynamic team. We represent over 50 insurance companies, ranging from the largest and most recognizable carriers to the most reliable regional carriers, enabling us to write any risk with a quality product.

Responsibilities Include:

• Handle customer service duties, including taking payments, and handling inspections.
• Provide excellent customer service.
• Mail quote letters to all in a timely manner.
• Follow proper cash handling processes.
• Knowledge of all systems and programs the company utilizes.
• Cross-sell existing clients when appropriate.
• Complete follow-up procedures for cross-selling new customers.
• Continue to learn product and underwriting detail of various carriers for additional sales opportunities and for professional development.
• Assistance with other organizational projects when needed.
• Contact canceled clients for reinstatement.
• Other duties assigned at management discretion.

Requirements:

• Licensed or willingness/ability to obtain licensed.
• Bi-Lingual
• Prior Insurance Customer Service experience
• Knowledge of the Property & Casualty Insurance
• Solid written and oral communication skills
• High school diploma or its equivalency