Bi-Lingual Floating Assistant Manager - The Neiders Company

About us: 

The Neiders is a leading property management company dedicated to providing exceptional living experiences for our residents. We manage a diverse portfolio of apartment homes, including properties in challenging locations that require creativity, perseverance, and a commitment to legendary customer service. As part of our team, you will have the opportunity to make a meaningful impact by helping prospective residents find their perfect home in even the most challenging environments. 

Job Overview: 

As a Bi-lingual Floating Leasing Agent for our apartment homes in a challenging location, you will play a crucial role in attracting and retaining residents while emphasizing accountability and legendary customer service. You will be responsible fordisplaying our properties to prospective residents, addressing their inquiries and concerns, and guiding them through the leasing process in various locations in both English and Spanish. This role requires resilience, adaptability, and a passion for providing exceptional service in every interaction. 

Responsibilities: 

1. Accountability: 

•    Take ownership of the leasing process from start to finish, ensuring that all tasks are completed accurately and efficiently. 
•    Maintain thorough records of prospective resident interactions, lease agreements, and move-in/move-out procedures. 
•    Adhere to leasing policies and procedures and fair housing regulations to ensure compliance and mitigate risk. 

2. Legendary Customer Service: 

•    Provide legendary customer service to prospective and current residents, building rapport and trust through timely and effective communication. 
•    Conduct property tours and highlight apartment homes in a compelling and informative manner, highlighting the features and amenities that meet prospective residents' needs. 
•    Address inquiries, concerns, and maintenance requests promptly and professionally, exceeding resident expectations at every opportunity. 

3. Marketing and Outreach: 

•    Develop and implement creative marketing strategies to attract prospective residents to our properties, leveraging both traditional and digital channels. 
•    Build relationships with local businesses, organizations, and community leaders to generate referrals and drive leasing traffic. 
•    Attend community events and networking functions to promote our properties and engage with potential residents. 

4. Lease Administration: 

•    Assist prospective residents with the application process, screening applicants, and conducting background checks in accordance with company policies. 
•    Prepare and execute lease agreements, ensuring accuracy and compliance with leasing regulations and best practices. 
•    Coordinate move-in/move-out procedures, conducting unit inspections and facilitating a smooth transition for residents. 

Qualifications: 

• High school diploma or equivalent; additional education or training in sales, marketing, or real estate preferred. 
• Minimum of 2 years of experience in leasing, sales, or customer service, preferably in the multifamily housing industry. 
• Strong interpersonal and communication skills with the ability to build rapport and establish positive relationships with diverse audiences. 
• Resilience and adaptability to thrive in a challenging environment, with a solutions-oriented mindset and a commitment to achieving goals. 
• Knowledge of fair housing laws and regulations, as well as leasing best practices. 
• Proficiency in Microsoft Office suite and property management software. 
• Ability to travel between properties which includes having reliable transportation, valid driver’s license, and proof of insurance.
• Bilingual

Benefits and Perks:  

We recognize that compensation and benefits are important to our associates and their families. We offer a wide variety of rewards to meet everyone’s needs including:  

• Full suite of benefits, including Medical, Dental, Vision  
• Matching 401K  
• 15 days of PTO   
• 6 days Paid Holidays + 1 Floating Holiday (Veteran's Day OR Day After Thanksgiving)  
• Housing discounts at TNC properties  
• Perks & Rewards through Nectar & Gifted  
• Employee Assistance Program  
• Opportunity for Advancement  
• Supplementary Discounts through MetLife  

Join our team and be part of a company that values accountability, integrity, and legendary customer service. If you are a dynamic leasing agent with a passion for providing exceptional living experiences, we want to hear from you!