Beverage Server - Omaha - WarHorse Casino

SUMMARY DESCRIPTION:
The Beverage Server is responsible for serving beverages to guests and assuring that the wants and needs of guests are consistently exceeded.

ESSENTIAL JOB FUNCTIONS/DUTIES: Essential duties and tasks that must be performed with or without reasonable accommodation.

• Provides prompt, efficient, and friendly service of drinks ordered.
• Properly inputs of each order into the POS system.
• Complies with all department rules, regulations, policies, procedures and internal controls and all local, state, and federal rules and regulations as they pertain to the service of liquor.
• Complies with S.M.A.R.T. or T.I.P.S. training.
• Prepares set-ups and properly garnishes drinks.
• Retrieves used glasses.
• Responsible for proper balance of server bank where applicable.
• Attends periodic meetings and training sessions.
• Promotes positive public and employee relations.
• Presents oneself in a neat and clean appearance at all times.
• Performs other duties as assigned.

JOB SPECIFICATIONS: Education, experience, skills required, equipment used.
• Must be 19 years or older.
• High school Diploma or education equivalent required.
• Previous customer service experience preferred.
• Ability to interact with mobile devices and touch screen technology.
• Previous experience using Smart Phones and/or Tablets applications strongly preferred.
• Demonstrates commitment to guest service excellence and ethical conduct.

CORE COMPETENCIES:

• Collaboration Skills
• Guest Focus
• Communication Proficiency
• Flexibility
• Problem Solving
• Ethical Conduct
• Stress Management/Composure

TRAVEL REQUIREMENTS: Travel is not required for this position.

WORK HOURS: Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property.

CERTIFICATION REQUIREMENTS:
Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? Yes

Gaming License Required? Ability to secure and maintain NE Gaming License.

Other Certifications? ServSafe, Alcohol Awareness

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ho-Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, or physical disability. However, preference may be extended to persons of Native American descent in accordance with applicable laws.

PHYSICAL REQUIREMENTS ASSESSMENT
Rating Scale
0 – Not Applicable to This Position
1 – Normal: Conditions Similar to Everyday Life
2 – Above Average: Beyond Normal Levels
3 – Extreme: Extraordinary Levels

Critical Job Elements: For the questions that follow, use the rating scale above to describe the job.

WORK ENVIRONMENT:
2 Accessibility of all worksites required for the position
1 Exposure to weather and temperature extremes
1 Exposure to darkness
1 Exposure to cramped spaces
2 Exposure to loud noises
1 Exposure to chemicals and fumes
1 Exposure to dust
1 Exposure to heights
2 Exposure to work safety hazards
1 Exposure to secondhand smoke
1 Amount of overtime/extended work hours required

PHYSICAL EFFORT:
2 Physical mobility: movement from place to place on the job, considering distance and speed
2 Physical agility: ability to maneuver body while in place
2 Ability to lift up to 50 lbs.
2 Physical strength to handle routine kitchen materials and tools
3 Dexterity of hands and fingers
2 Dexterity of feet
2 Physical balance: ability to maintain balance and physical control
2 Coordination: including eye/hand, hand/foot, etc.
2 Endurance: prolonged physical activity with limited opportunity to rest

MENTAL EFFORT:
1 Concentration/intensity: prolonged mental effort with limited opportunity for breaks
1 Memory, considering the amount and type of information
1 Complexity of decision making
1 Time pressure of decision making
1 Analytical thinking
1 Conceptual thinking
1 Ability to compute basic math calculations

COMMUNICATION:
1 Fluency in English
1 Fluency in another language preferred.
1 Verbal communication
1 Written communication
1 Non-verbal communication

SENSORY ABILITIES:
1 Ability to see
1 Ability to distinguish colors
1 Ability to hear
1 Ability to smell
1 Ability to taste
1 Sense of touch