Beverage Assistant Manager - Peppermill & Western Village

The Beverage Assistant Manager Responsible for the managing and directing of the daily production for the Beverage Department. Responsible for both back and front of the house operations, providing maximum guest service and satisfaction while achieving financial goals. Key roles include Leader, Teacher, Administrator, Trainer, Team Player, Mentor, Creator and Communicator.

Duties:

• Identify and define business needs, implementing solutions to enhance beverage department operations, guest interactions, cost management, and revenue generation.

• Supervise the preparation of high quality, consistent products.

• Lead by example, emphasizing daily communication and commitment to excellent product and guest service.

• Ensure outstanding service to both regular and VIP guests in the department and at special events, supporting the casino.

• Manage all food, beverage and labor costs within the department.

• Ensure all food safety protocols are followed.

• Stay informed about all coupons and specials.

• Collaborate with the Purchasing Department to maintain proper stock levels, inventory control and quality of purchased goods.

• Counsel, guide, train and instruct personnel in their duties.

• Communicate with management, other departments and designated personnel to address needs related to the Micros system.

• Address guest complaints promptly to ensure satisfactory resolutions.

• Prepare reviews, evaluations and other employee documentation, maintaining consistency and fairness.

• Work with upper management on menus, specials and future developmental plans.

• Ensure all employees maintain the highest levels of service and professionalism, including adherence to appearance and dress code standards.

• Report any damaged or broken equipment to Engineering and upper management promptly.

• Ensure all safety standards are followed and report unsafe conditions to upper management.

• Conduct weekly and monthly employee meetings, pre and post shift meetings and counseling sessions to foster morale and productivity.

• Keep immediate supervisor informed of significant issues for prompt corrective action.

• Maintain a “hands on” approach and assist team members as needed.

• Create and manage recipe files, production schedules, specifications, and cost analysis sheets.

• Develop and implement creative menus, aiming to be the best beverage department in Northern Nevada.

• Address sanitation issues in collaboration with the Executive Steward, maintaining high cleanliness and organization standards.

Qualifications:

• 5+ years in hotel restaurant/casino outlets or individual restaurants, specifically in a high volume environment.

• Background in bartending and Alcohol Management training.

• Beverage background with a focus on high volume, quality cuisine, teambuilding and interpersonal skills.

• High school diploma or G.E.D.

• Ability to teach, train and motivate department team members.

• Experience in pre or post opening of hotel/casinos or major restaurants or beverage (preferred).

• Proven ability to develop budgets, business plans, financial data and cost control techniques.

• Proficiency with the Micros system.

• Ability to implement strategic visions and plans into daily operations.

• General understanding of spreadsheets and computer operations.

• Excellent written and verbal communication skills.