Benefits Service Center Representative (Bilingual)(Hybrid Schedule) - Virtual Company
Irvine, CA 92614
About the Job
Payrate Range: $52k-$62.4k ($25/hr.-$30/hr. - non-exempt)
Location: Irvine, CA 92614
*Hybrid AFTER training period, 2-3 days Mon-Thurs (Fri, remote) first 2-4 weeks in office for training purposes
Hours: 8:30am-5pm, 1 hour lunch
Benefits include: Health, dental, accidental dental, wellness program, 401k (first percent 100% match/2-5% 50% match, 10-days accrued vacation, 9 paid holidays, 3 paid floating days
Job Description
Summary
The Benefit Services Representative is responsible for handling inbound calls from client employees. They will assist with questions regarding benefit plans, process enrollments over the phone, and accurately enter the information into the appropriate system.
Standards Of Performance
• Consistently adhere to high professional standards, exemplifying the company's mission and core values in all daily activities.
• Maintain strict confidentiality regarding all information concerning clients, carriers, and other sensitive company related information.
• Exhibit leadership qualities and set a positive example for others, inspiring team members to excel and fostering a culture of continuous improvement.
• Demonstrate outstanding customer service skills both internally and externally through effective communication, respect, and integrity in all interactions.
• Demonstrate a proactive commitment to personal and professional development by actively seeking out and engaging in various learning opportunities. This includes participating in relevant training programs, attending workshops, seminars, and webinars, and regularly reading articles in industry publications to stay updated with the latest trends and best practices.
• Display a positive and respectful attitude while working collaboratively with colleagues, actively contributing as a team member to achieve departmental and companywide objectives.
Essential Duties and Responsibilities
• Elevate the benefit knowledge and enrollment experience of client employees.
• Handle incoming calls, place scheduled outbound calls, and return calls based on voicemails received.
• Explain and enroll employees in benefits with a polite, courteous and professional demeanor at all times.
• Enter information accurately into the enrollment system. Complete applications accurately with all required information. Send correct information and data to the correct customer.
• Provide assistance with ID card replacement, locating providers, changes to address, qualifying events, claim resolution and disputes, escalated service issues, etc.
• Ensure all benefits, coverage levels, dependents covered, and deductions are reviewed with and confirmed by the employee.
• Ensure all enrollment information is saved correctly, even if a partial enrollment was completed.
• Document client activity (Calls, Emails etc.) via tracking software and meet measurement requirements set by management.
• Reduce after call work by processing non-telephone work quickly and accurately.
• All other duties as assigned.
Qualifications/Requirements
• High school diploma required, Bachelor’s degree preferred.
• Bilingual English/Spanish Required.
• Have at least 2 years working experience preferred in the insurance industry in the employee benefits realm.
• Hold a current and valid California Life and Disability License or be able to obtain one within 6 months of date of hire.
• Knowledge of employee benefit plans.
• Have the ability and willingness to attain insurance certifications within 18 months of hire.
• Develop excellent communication and customer service skills, with a focus on building and nurturing strong client relationships.
• Ability to manage multiple clients’ accounts simultaneously, ensuring accurate and timely policy processing and documentation.
• Demonstrate ability to work collaboratively with colleagues and underwriters to achieve departmental and company goals.
• Proficiency with the Microsoft Office Suite.
• Proficiency in orchestrating and hosting virtual meetings using platforms like Teams and Zoom, encompassing the capability to share screens and deliver presentations (e.g., PowerPoint, Proposals, etc.).
Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.