Benefits and Retirement Specialist, Human Resources (Hybrid) - Eversource

Provides outstanding service to HR customers including active employees, HR colleagues and retirees for HR-related inquiries. Processes HR transactions specifically in the areas of benefits, retirement and pensions with quality, timeliness and efficiency; troubleshoots and problem solves while encouraging self-service. Supports HRIS administration and testing efforts. Responsibilities include project-based work with various HR Centers of Excellence.

This is a hybrid role. The first three months are fulltime in the office. 

Essential Functions:

• Day to day activities related to the maintenance and troubleshooting of the employee benefits plans and/or retirement/pension plans and benefits and emerging or ongoing HR projects.
• Supports managers, employees, and HR staff in the execution and consistent application of core HR processes and activities; provides solutions; coaches and counsels
• Provides accurate, consistent and timely responses to HR process and policy requests; provides HR Policy guidance and consistent administration.
• Acts as a resource for colleagues with less experience
• Performs various tasks as assigned, which includes project-based work for the C O E as well as assigned line(s) of business
• Executes the development and delivery of HR programs
• Maintains in-depth knowledge of legal requirements, rules and regulations
• Proactively seeks opportunities for continuous improvement and implements approved recommendations
• Collaborates with other internal HR business areas to address issues that arise and/or to develop refined processes and procedures
• Analyzes trends and metrics in collaboration with other HR business areas
• Identifies and appropriately addresses obstacles to goal attainment as well as emerging issues within assigned areas
• Provides accurate, timely execution of activities and/or objectives and ensures positive impact on colleagues and customers
• Understands the policies, practices and processes of assigned business or functional area, continually strives for their improvement and ensures effective and safe execution
• Reaches out to and develops productive relationships with customer leaders – comes to understand customers’ needs and concerns – works with other HR staff to translate those needs and concerns into solutions
• Builds and maintains strong relationships and communications within HR to share ideas, spearhead inter-disciplinary projects and coordinate common work efforts
• Keeps HR management informed of issues, impediments and progress.
• Identifies opportunities to simplify processes and ensure they are completed by the appropriate level.

Preferred Knowledge:

• Utility regulatory environment
• Utility organizational structure and functions

Skills:

• Ability to strategically and tactically evaluate and implement HR-related programs and initiatives
• Ability to be flexible and adaptive while collaborating effectively with a variety of groups including organizational leadership
• Ability to anticipate HR issues.  Define and direct HR solutions to those issues
• Extensive analytical skills including the ability to draw sound conclusions and act decisively
• Ability to think and act strategically in a fast-paced environment with frequent shifting and/or conflicting priorities
• Extremely strong customer focus and ability to influence other
• Strong overall business acumen and team membership skills
• Ability and willingness to handle confidential and/or sensitive matters, to work with urgency and drive business results
• Project management skills
• Spoken and written communication skills including the ability to develop and make presentations before various audiences
• Ability and willingness to be a change agent and to initiate and manage change as needed
• Demonstrated skill with MS Office Applications (especially Word) required
• Strong functional understanding of computerized business systems
• Must possess a high degree of personal ownership and accountability
• Ability and willingness to work with integrity and maintain high ethics

Education:                                  

• A Bachelor’s degree is required.  Strongly prefer degree in Human Resources, Organizational Development, Industrial Psychology or closely-related discipline.  An advanced degree preferred

Experience: 

A minimum of 5 years of related HR experience required, including demonstrated success in executing HR area-related programs and initiatives.

Must have demonstrated experience with plan administration related to various retirement income plans, such as defined benefit and 401k plans.

Demonstrated skill in providing superior service to customers including but not limited to HR colleagues, active employees, retirees, etc. Demonstrated skill in developing solutions, teamwork and embracing technology. 

Compensation and Benefits:

• Eversource offers a competitive total rewards program. The annual salary range for this position is $91,000 - $102,000 plus incentive. Salary is commensurate with your experience. Check out the career site for an overview of benefits.

Working Conditions:

• Must be available to work emergency storm assignment as required.
• Must be available to travel between MA/CT/NH as necessary.
• Work is performed primarily in an office environment which requires standing, sitting, walking, climbing stairs, writing, typing and communicating.

Mental Aspects: This role works in an environment that often requires the performance of multiple simultaneous activities where deadlines need to be met and work is performed sometimes under pressure while involving business commitments and results.  Must be able to work independently and collaboratively within the organization and be able to recognize and work with sensitive and confidential information

Worker Type:

Regular

Number of Openings:

1

EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.