Benefits Administration Services Supervisor - Conduent

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Conduent is looking for an Onsite Supervisor within our Benefits Administration Services Division!

Day in the Life

The Supervisor will be leading customer experience agents in a contact center setting. 

Job Track Description:

• Requires broad technical expertise and industry knowledge.
• Is accountable for functional, operational, and/or program management.
• Assists others in achieving goals.
• Manages performance appraisals and pay reviews.
• Manages training for 3 or more employees.
• Manages hiring and termination actions.
• Requires broad technical expertise and industry knowledge.
• Accountable for functional, operational, and/or program management.

General Profile

• Supervises daily tasks of complex business, technical support, or production teams.
• Responsible for the success of the team.
• Works within established precedents and practices.
• Examines information to solve ongoing problems.
• Ability to perform work unsupervised.

Functional Knowledge

• Comprehensive understanding of a range of processes, procedures, systems and concepts in own field.

Business Expertise

• Understands how to coordinate efforts across teams to achieve goals.

Impact

• Impacts a team, by example, through the quality service and information provided.

Leadership

• Provides daily team supervision. (e.g., coaching on performance, coordinating activities, checking on quality, and work progress)

Problem Solving

• Solves problems and evaluates possible solutions using technical experience and precedents.

Interpersonal Skills

• Uses tact to exchange ideas and information concisely and rationally.

Responsibility Statements

• Supervises the day-to-day activity of the Benefits and Human Resource Administration department.
• Ensures on-going performance, meets established guidelines, provides coaching and feedback, and conducts annual performance reviews.
• Facilitates resolutions to complex problems and escalations.
• Ensures all levels of service are met as per client expectations.
• Ensures appropriate staffing levels and facilitates the allocation of work.
• Interfaces with the client to identify and resolve on-going issues.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

Must be flexible within the hours of 7 AM - 7 PM, Monday - Friday.

Previous call center experience or benefits experience is required.

Previous supervisory experience in a contact center setting is preferred.

Ideal candidates would have both Supervisory experience in a call center AND benefits experience. 

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community.  For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.