Bell Staff - The Foundry Hotel Asheville, Curio Collection

Raines Co. - Your Future is Now

Position Summary:  The Bellman is responsible for providing a positive first and last impression to guests as they arrive and leave the hotel. The position also involves assisting guests with their luggage and packages upon arrival and departure and for arranging transportation when necessary.

We offer Medical/Dental/Vision benefits, a generous PTO program, points based bonus, daily pay, an Employee Referral bonus program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company. 

Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.

Essential Functions

• Greet all guests upon arrival
• Assist arriving and departing guests with luggage to & from rooms promptly
• Assist guests in and out of transportation
• Promote all hotel functions and facilities
• Hail taxicabs and answer inquiries
• Assist departing guests to their transportation
• Maintain the cleanliness of the lobby area
• Assist guest with general information when Concierge is not available
• Maintain knowledge of the community and area to assist guests with general information and local special events
• Polish and clean bell carts daily
• Check and secure guests’ luggage
• Other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.High school diploma, GED or equivalent

• Experience in customer service, forward-facing, or other guest related positions
• Must speak English fluently.
• Must have excellent written and oral communication skills.
• Problem solving, reasoning, and ability to multi-task and interact with people under pressure.

Education/ Experience

High school diploma or general education degree (GED); or one to three months related
experience and/or training; or equivalent combination of education and experience.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or
ability required. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance
instructions, and procedure manuals. Ability to write routine reports and correspondence.

Mathematical Skills

Ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s.
Ability to perform these operations using units of American money and weight measurement,
volume, and distance.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral,
or diagram form. Ability to deal with problems involving several concrete variables in
standardized situations.

Other skills and abilities

Must provide the highest customer service to all guests. Ability to interact with guests using the
Hospitality Standards set out by your General Manager.

Physical Demands

The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use
hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or
balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee is
occasionally required to sit.

The employee must regularly lift and/or move up to 10-15 pounds, frequently lift and/or move up
to 20-30 pounds, and occasionally lift and/or move more than 35 pounds. Specific vision
abilities required by this job include close vision, distance vision, depth perception, and the
abilities to adjust focus.

Raines is proud to be an Equal Opportunity Employer

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pre-employment background check required.