Bell Person - Stonewall Resort

About Us:At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.   Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.   Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.   Check out this video for more information on our great company!Location Description:Moments away from the rest of the world, but a world away from it all, Stonewall Resort is a truly unique lakeside destination for vacations, meetings, weddings, reunions, and romantic getaways. Our rustic yet elegant Adirondack-style lodge and spectacular cottage collection is perched alongside quiet lake waters and the Arnold Palmer Signature Golf Course, while surrounded by 1,900 picture-perfect, “Close to Nature” park acres. Overview:

To ensure comfort of guests by assisting them with any questions, reservations, travel arrangement, etc.  that they may have while  providing luggage & valet assistance

 

ESSENTIAL FUNCTIONS OF THE POSITION

 

1. Carry out the policies and procedures of Benchmark Hospitality International at Stonewall Resort while maintaining the highest degree of professionalism and teamwork atmosphere as per standards of service.
2. Follow safety procedures to ensure a safe working environment.
3. Ensuring that all bell functions are consistently met, including:
4. Greeting, opening doors for all guests as they enter/exit lobby or front door, providing directions to conference center.
5. Offers valet to every guest w/vehicle.
6. Providing luggage and package assistance to and from guest and meeting rooms, informing guests of guest room functions and emergency information.
7. Delivery of guest items throughout hotel
8. Maintaining cleanliness and appearance of front door area and lobby/library area
9. Maintains fire in the outdoor fire pit every evening, year-round and also a fire in the lobby fireplace on days daytime temperatures are below 50 degrees.
10. Interfacing with front desk to meet guests needs.
11. Carry out transportation functions, including:
12. Providing daily arrival/departure airport transportation as directed by Bell Captain or Front Office Management/Supervisory staff.
13. Maintain cleanliness and safety features of shuttle bus, golf carts, and resort van through frequent inspections.
14. Delivering boxes, packages, etc. as necessary.
15. Delivers outgoing mail and picks up incoming mail from resort mailbox at Park Headquarters and delivers to Sales Office Administrative Assistant Monday – Friday.
16. Is knowledgeable of all hotel and conference center services and upsells.
17. The flexibility to work a varied schedule due to business levels and industry demand (7 days a week/365 days a year including holidays). We staff our area from 7am-11:30pm daily. Please note that earlier and later hours may be required during peak seasons.
18. Provides a concierge function by assessing and offering creative suggestions and recommendations to guest requests, including:
19. Maintains concierge manuals and Rolodex.
20. Maintains and updates files on metropolitan restaurants and assists guests with making reservations.
21. Arranges golf tee times, spa appointments, boat, and other recreational reservations.
22. Conducts tours of hotel, guest rooms, and cottages to guests.
23. Assists guests with ordering flowers, balloons, gifts, etc by directing them to Front Office/Assistant Manager.
24. Maintains the guest service brochure rack with updated brochures or Stonewall Resort, all other State Parks, and local Lewis, Upshur, Braxton, Harrison, and Randolph Co. point of interest.
25. Assists callers and guests with directions and maps.

 

LAST STATEMENT:  Provide assistance in other job classification as determined necessary by immediate superior.

Qualifications:

• Previous customer service experience preferred.
• Valid Driver’s license required. The ability to drive a manual shift vehicle is preferred, but not required.
• Good written and verbal communication skills, customer service skills, and attention to detail.
• Typing and computer skills preferred.
• Strong organizational and information gathering skills and techniques.
• Outgoing personality & professional demeanor.
• Drive and need to work and succeed.