Bell Captain - IHG
San Antonio, TX 78205
About the Job
Your day-to-day
- Maintain a good working relationship with all Front Office employees and ensure guests are greeted upon arrival in a professional and friendly manner and offer assistance at all times
- Maintain a good working relationship with all Bellboys
- Maintain an awareness of guest profiles through the Opera guest profile system
- Supervise the activities of the Bellboys, ensuring that the guest luggage is carried from arrival point to room and from room to departure point on checkout
- Handle all messages, mails and packages for guest and employees, ensuring they are delivered at the appropriate time and stored, if necessary, in a systematic and efficient way
- Establish and control the duty roster in accordance with business needs
- Maintain an up-to-date knowledge of the hotel services and communicate this to subordinates so they can supply information and respond to guest query
Source : IHG