Behavioural Insights Officer - Maximus

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

To empower communities in facing high deprivation and obesity rates to create and resource their own weight management programmes through insight, partnership and co-production with local organisations.

To manage and support the timely and effective delivery of behavioural insight projects as part of BZB Maximus' contract in a way that will increase access, referral and engagement with BZB Maximus online programmes and other interventions.

• Creating and running co-production workshops that result in a bespoke-designed weight management programme with members from local/grassroots organisations in deprived areas
• Contributing to community engagement work that furthers the delivery of contract objectives, especially in relation to the creation of co-production processes across the region
• Ensure the co-production and other community engagement work supports referral to, and delivery of, the online service programmes
• Reporting on the effectiveness of co-production work to Commissioners in a way that aligns with the delivery of their public health strategy
• Analysis and sharing of co-production and other behavioural insights to inform the development and delivery of future evidence-based programmes and the behavioural rationale for future service design
• Writing insights reports as agreed and disseminating findings
• Contribute as required to meeting the contract KPIs

Key Functions and Role Requirements:

• Identifying interested communities and their leaders in the region, based on criteria set with the Commissioner concerning location and types of group, willing to accept the challenge of creating a bespoke co-production workshops and recruiting participants to take part in the designed programme
• Conduct interviews, focus groups and other forms of engaging professionals and public
• Creation and implementation of evaluation methodologies for each programme
• Use of qualitative and quantitative methods and analytical skills to help interpret results and iterate services.
• Ensure learning from co-production is shared in a timely and appropriate way across Maximus and other relevant organisations
• Work with the Contract Manager to ensure the team has a robust partnership engagement strategy and relationship with local professionals, organisations, the public and commissioners.
• Contribute to staff development and learning through any Behavioural Science forums.

Key Contacts & Relationships:

Internal

• Regional Operations Manager

• Service/Contract Manager

• Community Engagement team/s

• Behavioural Insights Lead

• Other Behavioural Insights Officers

• Online Services Manager

External

• BCC Public Health Commissioners

• Grassroots organisations across region

• Other health and social care organisations

• Community Leaders

• Programme participants

Qualifications & Experience

Essential

• Degree in Behavioural and/or Social Science (or related subject

• Experience and/or understanding of the co-production philosophy and approaches

• Understanding of intervention evaluation methodologies

• Understanding of programme development theories and methodology

• Experience of applying a test-and-learn approach in varied situations

• Experience of delivering focus groups and conducting interviews

• Experience of the day-to-day management aspects of setting up and running groups.

• Experience of data analysis and report writing.

Desirable

• Experience of working in a behavioural insights role.

• Advanced Behavioural Science degree.

• Experience of the health and well-being sector.

• Experience of working in multi-cultural communities.

Individual Competencies

Essential

• Excellent organisational skills to manage and prioritise workload, anticipate needs and work on own initiative.

• A resilient, non-judgemental, sensitive approach to working with and motivating people from all walks of life.

• An ability to engage with a diverse range of people in their local community in such a way that encourages personal strategies to achieve healthier lifestyles.

• Excellent communication skills.

• Confident, passionate, tenacious and curious.

• Fluent and clear in English speaking.

• Well-developed IT skills.

• Always seeks self-improvement.

• Demonstrates an ability to cope with change in themselves and others.

• Methodical with the ability to understand and meet targets and deadlines, able to learn and assimilate new information.

Desirable

Ability to speak other languages

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.